Re: [Emerald] [Fwd: HELP!! Charges are not created]

Dale E. Reed Jr. ( (no email) )
Tue, 21 Sep 1999 09:30:22 -0700

Annabel Mwansa wrote:
> Annabel Mwansa wrote:
> > Consolidation was creating the correct charges until almost two weeks
> > ago. I had to reverse the previous consolidation because the rates had
> > been changed. I did this by deleting the callhistory entries, resetting
> > the status to null in the call tables and then removing the charges. I
> > ran checkdb to update the table statistics and tried to consolidate.
> >
> > Emerald consolidates but is not creating the charges. Running the
> > instindx.sql has not helped. Any ideas as to what I should do to correct
> > this? I've reversed consolidations before using the same procedure and
> > consolidation was successful on all counts... and the right charges were
> > created.

Have you double-checked your rates? It sounds like you might have
misconfigured the rates to a higher value than what you though, which
is not creating any charges.


Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc.

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