[Emerald] Trimming calls

David V. Brenner ( (no email) )
Fri, 3 Sep 1999 15:23:57 -0700

I am somewhat perplexed by the behavior of the Trim function in Emerald

I selected '2 Months' and clicked 'Show' - I got 14000 some odd calls for

Upon completion, I selected '1 Month' and clicked 'Show' again - this time I
got just over 215000 calls for July and 14000 or so (about three days worth)
for August.

At this point, it doesn't look like I can clear out the rest of July without
wiping out some of August. At the same time, if I wanted to get rid of all
of August's calls, it doesn't appear to be possible.

So, my confusion is twofold:

First, I cannot understand why selecting an age of two months shows one
month's calls, while selecting 1 month shows two months' calls.

Second, I cannot understand why selecting 1 month shows one call total for a
particular month, while selecting 2 months shows a very different total for
the same month.

I venture to say that this is kinda weird, but only because my version of
the Technical Guide (2.5) doesn't offer *any* information with regard to
Manual Maintenance and thus I cannot ascertain what is proper behavior for
this area of the program.

Does anyone understand what's going on here?

David V. Brenner - dvb@cport.com
International Services Network Corporation

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