[Emerald] 2.5 Invoice problem
Don Harris ( (no email) )
Mon, 21 Jun 1999 12:41:25 -0500
We have just upgraded from 2.1/2.2 to 2.5.278 and have been experiencing
some problems with invoicing. We have balance forwarding turned off. In
the past when we do batch invoices up to a certain date, only the paid
customers have an invoice generated, if they fall within the given date.
Now it seems as if it issues additional invoices to the customers with an
unpaid invoices, with a balance of the unpaid amount on the new invoice.
This ends up sending a second invoice to a customer that didn't pay the
first invoice (which might mean they cancelled the service). The old system
wouldn't issue the second invoice until the first one was paid. Is there
something I need to look at or does someone have a suggestion?