Re: [Emerald] Open Letter to see how we can get our Emerald to work
Mon, 24 May 1999 11:12:19 -0500

If I am correct Dale is the author of Emerald as well. I think they
have just been swamped with business and have no concept of support
for their product. It's not an uncommon event in a growing business.
Hopefully they will get a grip on the support end.

On Tue, 25 May 1999 01:23:26 +0930, you wrote:

>thats because RadiusNT was written by someone who actually cares and is
>interested in helping others not just making a fast buck. I have used
>RadiusNT for over 3 years. I believe when I first used RadiusNT it was =
>a free product on its own, so that shows doesnt it. Furthermore when I =
>for help back then with radius I got it straight from Dale as soon as =
>the help didnt stop until the problem was solved.
>Don Barron
>-----Original Message-----
>From: Greg <>
>To: <>
>Date: Tuesday, 25 May 1999 12:56
>Subject: RE: [Emerald] Open Letter to see how we can get our Emerald to =
>>That would be why when the question comes up on the ISP lists I'm on of
>what ISP
>>billing software to buy Emerald is never mentioned, but I must say =
>>another story (Rock Solid).
>>Yeah, I think there are several of us who wished they had spent their =
>>another software package. But once you lay out that kind of money you =
>>drop and do it again, you are stuck with it.
>>-----Original Message-----
>>Behalf Of David Moore
>>Sent: Saturday, May 22, 1999 6:30 PM
>>To: iea-software
>>Subject: [Emerald] Open Letter to see how we can get our Emerald to =
>>I am totally dissatisfied with IEA's products Emerald / RadiusNT these
>products are
>>responsible for considerable loss of income to my business, we are a =
>>extremely busy boutique ISP we do not have the man power to sit down =
>>total up the hours and invoice every customer every month this takes =
far to
>long. I
>>can not do basic consolidation. My problems started in December (after
>>from v2.2), and I haven't been able to consolidate since then I have =
>killed off
>>and retyped in every customer to a fresh version of Emerald. It is
>difficult enough
>>to stay in a competitive business but to have the software fight you =
all th
>e way is
>>unacceptable. I have left numerous posts on this list to try and get my
>emerald to
>>work, I have offered money on this list to IEA to try and get my =
emerald to
>work, I
>>have called tech support to try and get my Emerald to work, I have =
>>complained, talked nicely, and now I have to put an end to it I want
>someone at IEA
>>to fix my consolidation problems I want them to login by what ever =
>>available to them and have a good look at my Database. I see Emerald as
>doing 90% of
>>all that I require however the 10% that does not work is the most =
>>Can someone from IEA call me in Australia on 011 612 9948 1199 or 011 =
>9453 1990
>>or 011 61418 282 648, 24 hours per day don't care what time it is. I =
>repeat I
>>do not mind paying if that what it takes to get this done properly.