Re: [Emerald] Block hours billing?

Darren Clissold ( (no email) )
Tue, 2 Mar 1999 09:51:21 +1100

We are running emerald 2.5.263.

I have defined a setup charge, rates and have created a service which uses
setup charge and rate. There is no recuring monthly charge.

When we try to create an invoice we never charge anything it is always $0.00
due on the account.

I once did a custom setup charge and specified the same charge and it was

As far as I can tell the service has been setup correctly for billing.

-----Original Message-----
From: Sheryl D. Stover <>
To: <>
Date: Tuesday, 2 March 1999 4:09
Subject: Re: [Emerald] Block hours billing?

>There are a few things to make sure are configured for the purposes you are
>listing below. First, you must define the rates you have created and the
>setup charges you have created as being a part of the service (which is
>edited in the Emerald Administrator, Accounting section, Service Types
>Also, be sure you are using the updated client programs available at
> If you can provide me with
>more detail as to how the service is currently defined and what specific
>errors you are getting, I'll be happy to help you troubleshoot further.
>Sheryl D. Stover - -
>IEA Software Account Management and Customer Service
>Phone: (509) 444-2455 ext. 51 - Fax: (509) 624-9903
>Billing and Customer Care for ISPs and Communications Companies
>-----Original Message-----
>From: Darren Clissold <>
>To: Emerald Mailing List <>
>Date: Sunday, February 28, 1999 3:55 PM
>Subject: [Emerald] Block hours billing?
>:We have been trying to set a billing system for 25 block hours, 50 block
>:hours, etc
>:So far there has been no luck.
>:The setup charge does not get billed, and the rates that were setup also
>:not get bill added to the bill.
>:The only way we can get anything to be billed is if we put in a monthly
>:charge for the service, which is what we don't want.
>:Can anyone help?
>:For more information about this list, including removal,
>:please see
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