-----Original Message-----
From: Bernard Andrys [SMTP:bernard@olg.com]
Sent: Wednesday, February 10, 1999 10:15 PM
To: emerald@iea-software.com
Subject: RE: [Emerald] ARGGH! Users are not being removed from calls online!
RE: sniffing
If you ever need to sniff traffic, just install the NT network monitor
service on your Radius/Emerald server. ...then you can see that the data
got to the server itself. Its easier to use than a Network General Sniffer.
> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com]On Behalf Of Brandon Bryant
> Sent: Wednesday, February 10, 1999 9:07 PM
> To: 'emerald@iea-software.com'
> Subject: RE: [Emerald] ARGGH! Users are not being removed from calls
> online!
>
>
> I've been having this problem since the beginning, and I have done the
> following to no avail:
>
> Upgraded Emerald/Radius server to PII300 with 256MB Ram, and USCSI
> Added Network Switch
> Added new router
>
> Along with the various updated triggers and such along the way. I had a
> private consultant bring his $15,000 Network General Sniffer out,
> plugged the Radius server and the sniffer into a small hub, uplinked to
> the switch. I then monitored the UDP traffic on port 1646 (Accounting)
> that hit that segment of the network. I went to my workstation, dialed
> in and hung up 3 times. I was then "locked online" in the callsonline
> view. I looked at the capture, and sure enough, there were three pairs
> of start AND STOP RECORDS that had made it to that segment. So the stop
> record got to RadiusNT, and then not to the database. Go figure. I
> don't know what I am doing wrong, if anything, but this problem is more
> than annoying, we've lost customers over it. I hate pointing fingers,
> but there hasn't been a real address of the problem either, and I've
> done everything that has been suggested that I do. If SNMP Concurrency
> control worked and or was explained a little better, then maybe this
> problem wouldn't get posted to this list so often.
>
> > -----Original Message-----
> > From: Griswold Wayne [SMTP:wayneg@uplogon.com]
> > Sent: Wednesday, February 10, 1999 4:57 PM
> > To: emerald@iea-software.com
> > Subject: Re: [Emerald] ARGGH! Users are not being removed from
> > calls online!
> >
> > Dale, should I turn ON or OFF Concurrency control to temporarily fix
> > this- I
> > too am having this problem today. Nothing new on the CommServers-
> > just 2.5
> > upgrade maintenance.....
> >
> > -Wayne
> >
> >
> > -----Original Message-----
> > From: Dale E. Reed Jr. <daler@iea-software.com>
> > To: emerald@iea-software.com <emerald@iea-software.com>
> > Date: Wednesday, February 10, 1999 2:59 AM
> > Subject: Re: [Emerald] ARGGH! Users are not being removed from calls
> > online!
> >
> >
> > >Franco Nogarin - Cascade Publishing wrote:
> > >>
> > >> I have just noticed that users are not being properly removed from
> > the
> > >> timeonline screen, this is causing them to get refused when they
> > try to
> > log
> > >> on as it appears that the login limits are in effect and the user
> > is not
> > >> online!
> > >>
> > >> What do I check? How can I fix this, I cant keep up to the customer
> > service
> > >> calls!
> > >>
> > >> I am using Emerald 2.5 (229) and radius NT 2.5 (151),
> > >
> > >The first think i would do is turn on concurrency control in RadiusNT
> > >until you figure out whats going on.
> > >
> > >This is typically caused by RadiusNT not correctly receiving the stop
> > >record for the NAS. I know of a couple of NASes that have a problem
> > >like that when the user disconnects without doing an LCP_DISCONNECT
> > >request.
> > >
> > >See if the problem is centered around one specific NAS you have or
> > >a specific type/vendor. Then also look at the OS versions of it to
> > >see if there are different revs avaialble or in use.
> > >
> > >--
> > >Dale E. Reed Jr. (daler@iea-software.com)
> > >_________________________________________________________________
> > > IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs
> > > Internet Solutions for Today | http://www.iea-software.com
> > >
> > >For more information about this list, including removal,
> > >please see http://www.iea-software.com/maillist.html
> >
> >
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>
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