Upgraded Emerald/Radius server to PII300 with 256MB Ram, and USCSI
Added Network Switch
Added new router
Along with the various updated triggers and such along the way. I had a
private consultant bring his $15,000 Network General Sniffer out,
plugged the Radius server and the sniffer into a small hub, uplinked to
the switch. I then monitored the UDP traffic on port 1646 (Accounting)
that hit that segment of the network. I went to my workstation, dialed
in and hung up 3 times. I was then "locked online" in the callsonline
view. I looked at the capture, and sure enough, there were three pairs
of start AND STOP RECORDS that had made it to that segment. So the stop
record got to RadiusNT, and then not to the database. Go figure. I
don't know what I am doing wrong, if anything, but this problem is more
than annoying, we've lost customers over it. I hate pointing fingers,
but there hasn't been a real address of the problem either, and I've
done everything that has been suggested that I do. If SNMP Concurrency
control worked and or was explained a little better, then maybe this
problem wouldn't get posted to this list so often.
> -----Original Message-----
> From: Griswold Wayne [SMTP:wayneg@uplogon.com]
> Sent: Wednesday, February 10, 1999 4:57 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] ARGGH! Users are not being removed from
> calls online!
>
> Dale, should I turn ON or OFF Concurrency control to temporarily fix
> this- I
> too am having this problem today. Nothing new on the CommServers-
> just 2.5
> upgrade maintenance.....
>
> -Wayne
>
>
> -----Original Message-----
> From: Dale E. Reed Jr. <daler@iea-software.com>
> To: emerald@iea-software.com <emerald@iea-software.com>
> Date: Wednesday, February 10, 1999 2:59 AM
> Subject: Re: [Emerald] ARGGH! Users are not being removed from calls
> online!
>
>
> >Franco Nogarin - Cascade Publishing wrote:
> >>
> >> I have just noticed that users are not being properly removed from
> the
> >> timeonline screen, this is causing them to get refused when they
> try to
> log
> >> on as it appears that the login limits are in effect and the user
> is not
> >> online!
> >>
> >> What do I check? How can I fix this, I cant keep up to the customer
> service
> >> calls!
> >>
> >> I am using Emerald 2.5 (229) and radius NT 2.5 (151),
> >
> >The first think i would do is turn on concurrency control in RadiusNT
> >until you figure out whats going on.
> >
> >This is typically caused by RadiusNT not correctly receiving the stop
> >record for the NAS. I know of a couple of NASes that have a problem
> >like that when the user disconnects without doing an LCP_DISCONNECT
> >request.
> >
> >See if the problem is centered around one specific NAS you have or
> >a specific type/vendor. Then also look at the OS versions of it to
> >see if there are different revs avaialble or in use.
> >
> >--
> >Dale E. Reed Jr. (daler@iea-software.com)
> >_________________________________________________________________
> > IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs
> > Internet Solutions for Today | http://www.iea-software.com
> >
> >For more information about this list, including removal,
> >please see http://www.iea-software.com/maillist.html
>
>
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