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From: "Jeffrey Stevison" <>
To: "Emerald@Iea-Software.Com" <>
Subject: Re: Frustrated
Date: Fri, 18 Sep 1998 13:16:37 -0500
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That's funny, I have found the tech support at emerald to be superior to any
other company I have ever had contact with.

-----Original Message-----
From: Dusan Janjic <>
To: <>
Date: Friday, September 18, 1998 12:28 PM
Subject: Frustrated

>I am getting frustrated with the lack of any response from Dale or
>anyone else from tech support. We are having problems with the new
>version of Radius on our backup server. We have sent our questions few
>times, without any response. The problems we are experiancing were
>caused by the upgrade which is not well documented to begin with. The
>lack of response indicates to us that we are either, simply ignored, or
>no one can help us. In both cases it is not acceptable to us to have a
>semi working envorinment, considering the fact that the problems were
>caused by the upgrade that was not well documented. This is not a stab
>to Dale or anyone else. It is just a request to get some help like any
>other paying customer. Here is the copy of the original message from two
>days ago which was not answerd.
>Hi Dale,
>I am still having problems with RadiusNT 2.5 Let me give you the sumary
>of your help so far. Also a note that it works in text mode.
>I originaly asked the question after installing it on our backup server,
>after witch it did stop working. Let me also say that calls online and
>accounting was working correctly prior to the upgrade. Here is waht you
>had us do in order to solve the problem:
>> > > I am not sure how to solve this??
>> >
>> > Run the rad25_up2.sql script against your Emerald database. It
>> > the missings fields noted.
>> This seemed to fix the problem but only partially. I have noticed more
>> usual number of users that Radius reports as logged in. Here is the
>portion of
>> the messages from the log file:
>> Fri Aug 28 13:45:42 1998: ODBC Error:23000:547:
>> [Microsoft][ODBC SQL Server Driver][SQL Server]INSERT statement
>> with COLUMN FOREIGN KEY constraint 'FK__RadLogs__RadLogM__1E1A7EA3'.
>> conflict occurred in database 'Emerald', table 'RadLogMsgs', column
>> 'RadLogMsgID'
>The other common issue is that you don't have any entries in the
>RadLogMsgs table. Because of constraints, you can't put an entry into
>the RadLogs table w/out a defining entry in the RadLogMsgs table.
>Run these lines in isql_w to populate the table:
>INSERT RadLogMsgs VALUES(0, "Generic Message", 0)
>INSERT RadLogMsgs VALUES(1, "Generic Error", 5)
>INSERT RadLogMsgs VALUES(10, "User Not Found", 3)
>INSERT RadLogMsgs VALUES(11, "Bad Password", 3)
>INSERT RadLogMsgs VALUES(12, "User Expired", 2)
>INSERT RadLogMsgs VALUES(13, "User OverDue", 2)
>INSERT RadLogMsgs VALUES(14, "Over Login Limit", 1)
>INSERT RadLogMsgs VALUES(15, "No Time Left", 1)
>INSERT RadLogMsgs VALUES(16, "Port Not Allowed", 2)
>INSERT RadLogMsgs VALUES(19, "No Attributes", 3)
>INSERT RadLogMsgs VALUES(50, "Bad Request", 4)
>INSERT RadLogMsgs VALUES(51, "No Username", 4)
>INSERT RadLogMsgs VALUES(52, "No Password", 4)
>INSERT RadLogMsgs VALUES(53, "Bad Digest", 6)
>INSERT RadLogMsgs VALUES(54, "Bad username", 3)
>INSERT RadLogMsgs VALUES(60, "Parse Error", 5)
>INSERT RadLogMsgs VALUES(100, "Chap Not Allowed", 5)
>I ran the suggested script and after that I have sent you another
>question to which I never got a response. I also included the folowing
>error log with the same question, but didn't receive anything from you.
>Mon Aug 31 10:18:33 1998: ODBC Error:S0022:207:
> [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name
>Mon Aug 31 10:18:36 1998: ODBC Error:S0022:207:
> [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name
>Mon Aug 31 10:18:36 1998: ODBC Error:S0022:207:
> [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name
>Mon Aug 31 10:18:36 1998: rwallace: PPP-Ed has no RADIUS default
>Mon Aug 31 10:18:36 1998: ODBC Error:S0022:207: