emer_su doesn't support size limits. This is something we are working
> 2) I have set up one of my services with the default service option, but it
> will still not show up as default when I add a new service to an account
Emerlad 2.2 and lower displays them alphabetically. I believe someone
recommended putting a space in front of the one you want as a default.
> 3) I have finally succeeded in telling emerald my reports are in
> \\server\share , but it will still look for invoice.rpt and invoicecc.rpt in
> the local emerald directory. Are these reports treated different? Can this
> be avoided?
This is a bug in Emerald 2.2. You can specify the full UNC path in the
preferences for the client.
> 4) Minor bug. The credit card type IS correctly store on the DB, but it wont
> display when I select editing an MBR
> 5) What exactly do the NEW and CURRENT buttons stand for in services and
It is used when the Service type is for an External System. If you
have External systems configured, they are not used.
> 6) How do the extend and limit options work? I believe one stands in a
> permanent basis and the other is a one time only option (cleared after
> payment). Is this right? If so, why is the default limit set to 720 days?
Yes, that is right. I belive the script that creates the database
set the default to this. You can change it in the admin.
> 7) Is there any way I can have two or more different pay periods in ONE MBR?
> 8) What does the OTHER field mean next to Balance in the MBR Billing tab?
Its just a notation field that can be used to track another balance or
external balance (some customers use it to integrate with business
> 9) It would be a good idea to add a small db with sales persons, as to
> automate data entry. Just a small and easy suggestion
This has already been done in the upcoming release.
> 10) Can I get a backup of the call history before consolidation? I have some
> ASPs that allow users to calculate their time online. Disk space is not an
> issue, but I need to have the DB online.
Use our website search and search on "CallDetails". I made a couple of
ports detailing how to setup a parallel table.
> PD: The product is a great idea and very well designed. Congratulations! :)
-- Dale E. Reed Jr. (firstname.lastname@example.org)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com