HOWEVER, you did not use the exact mouse clicks that I provided... it is broke...
1. Search for an account
2. Double click the account name
3. Click on the History Tab
4. Click the Services tab
5. Click the Edit Tab
6. Click the Call History Tab..
NO Calls History.. even with history.....
Now.. if you do the following...
1. Search for an account
2. Double click the account name
3. Click the Services tab
4. Click the Edit Tab
5. Click the Call History Tab..
Call History DOES appear!!
Thanks,
Ronnie
On Sunday, August 16, 1998 1:45 AM, daler@iea-software.com [SMTP:daler@iea-software.com] wrote:
> ReportID: 41
>
> User:
> Subject: Call History Screen
> Date: 1998-08-04 18:59:00
>
> Description: Search on for an account, double click the account name,
> History/Services/Edit/Call History the Call History screen will
> contain no history.
>
> --------------------------------------------------------------------------
> Resolution
>
> Revision: 0
> Subject: call history contains no data
>
> Description: Call history will not contain any entries until after a consolidation.
> The Timeon shows the non-consolidated calls (the current billing
> cycle) and the Call history shows the consolidated information.
>
>
>
>