RE: Total Control

Michael J. Gibbs ( (no email) )
Fri, 15 May 1998 09:06:19 -0700

Well, first you need a copy of TotalControl Manager. If you don't have it,
then you should be able to d/l a copy from the USR tech support site (if you
have a service contract). We originally paid upwards of a grand for the
Then you open it, and create a new connection for the terminal server you
are working on. The IP address you use for this is that of the Network
Management Card (NMC) rather than the NetServer card.
When the SNMP software finishes discovering everything it can about your
device, it will show you a picture of your device.
Click on the active span light on the PRI card and you will get a screen
where you can select the various options to modify for this particular span.
When you are done making changes, you SET the SNMP changes (using the SET
button) and then if you are happy with the results, save the configureation
to NVRAM using the Command button.
This is kind of a rough outline of what you need. When you d/l the softare,
it should come with PDF manuals that will help more.

Best of luck!

-----Original Message-----
From: Endre Palfi []
Sent: Friday, May 15, 1998 7:19 AM
Subject: Re: Total Control

No. I'm not even sure what the procedure for using TCM is. I'm
missing most of the software documentation, the only stuff I have is the
line interface docs and the hardvare configuration.
Can you explain how that goes?


Michael J. Gibbs wrote:
> Not necessarily. Have you gone in with TotalControl Manager to determine
> the settings for the PRI span in question are set up properly for the way
> the line was provisioned?
> -----Original Message-----
> From: Endre Palfi []
> Sent: Thursday, May 14, 1998 9:31 AM
> To:
> Subject: Re: Total Control
> No there are no alarms. Does that mean the PRI card is not ok.
> Michael J. Gibbs wrote:
> >
> > My recommendation is that the folks who purchased the unit get a service
> > contract with USR so that they don't have to pay $200/hr to get help.
> >
> > Aside from that, a busy signal usually will indicate that the PRI card
> > not configured properly for the way the line plugged into it is
> provisioned.
> > Do they get any alarms or anything showing on the front of the PRI card?
> >
> > -----Original Message-----
> > From: Endre Palfi []
> > Sent: Wednesday, May 13, 1998 7:33 AM
> > To: NTIPS
> > Subject: Total Control
> >
> > Hi,
> >
> > USR charges a nice sum of $200 for one hour of tech support. I
> think
> > that is ridiculous, but I can't seem to be able to get by without it.
> > I have a USR chassy which is configured to be used with a PRI.
> have
> > another that was not configured yet. We sold that one and I need to
> > provide some installation advice to the new owner. I have it configured
> > for LAN access and telnet and the modems seem to responde just fine for
> > configuration commands(and they look pretty much configured), except
> > that when we dial into the numbers on the PRI. We get a busy tone. I
> > can't find a reason why the modems would signal busy unless either the
> > PRI is provisioned wrong from the telco or the setting on the PRI card
> > are bad. I can't seem to be able to access the PRI card from a WINNT
> > hyperterminal console connection.
> > Are there some known glitches with the configuration of a TC in
> general
> > or could it be the phone company. I'm not sure what and where to look
> > for and I'm a bit thight on time to play with it so I am considering
> > paying for tech support.
> > In case somebody knows something, could you let me know what is
> the
> > solve?
> >
> > THX,
> > .Endre
> >
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