RE: Total Control

Michael J. Gibbs ( (no email) )
Thu, 14 May 1998 09:51:19 -0700

Not necessarily. Have you gone in with TotalControl Manager to determine if
the settings for the PRI span in question are set up properly for the way
the line was provisioned?

-----Original Message-----
From: Endre Palfi []
Sent: Thursday, May 14, 1998 9:31 AM
Subject: Re: Total Control

No there are no alarms. Does that mean the PRI card is not ok.

Michael J. Gibbs wrote:
> My recommendation is that the folks who purchased the unit get a service
> contract with USR so that they don't have to pay $200/hr to get help.
> Aside from that, a busy signal usually will indicate that the PRI card is
> not configured properly for the way the line plugged into it is
> Do they get any alarms or anything showing on the front of the PRI card?
> -----Original Message-----
> From: Endre Palfi []
> Sent: Wednesday, May 13, 1998 7:33 AM
> Subject: Total Control
> Hi,
> USR charges a nice sum of $200 for one hour of tech support. I
> that is ridiculous, but I can't seem to be able to get by without it.
> I have a USR chassy which is configured to be used with a PRI. We
> another that was not configured yet. We sold that one and I need to
> provide some installation advice to the new owner. I have it configured
> for LAN access and telnet and the modems seem to responde just fine for
> configuration commands(and they look pretty much configured), except
> that when we dial into the numbers on the PRI. We get a busy tone. I
> can't find a reason why the modems would signal busy unless either the
> PRI is provisioned wrong from the telco or the setting on the PRI card
> are bad. I can't seem to be able to access the PRI card from a WINNT
> hyperterminal console connection.
> Are there some known glitches with the configuration of a TC in
> or could it be the phone company. I'm not sure what and where to look
> for and I'm a bit thight on time to play with it so I am considering
> paying for tech support.
> In case somebody knows something, could you let me know what is
> solve?
> THX,
> .Endre
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