RE: Total Control

Michael J. Gibbs ( (no email) )
Wed, 13 May 1998 09:32:59 -0700

My recommendation is that the folks who purchased the unit get a service
contract with USR so that they don't have to pay $200/hr to get help.

Aside from that, a busy signal usually will indicate that the PRI card is
not configured properly for the way the line plugged into it is provisioned.
Do they get any alarms or anything showing on the front of the PRI card?

-----Original Message-----
From: Endre Palfi []
Sent: Wednesday, May 13, 1998 7:33 AM
Subject: Total Control


USR charges a nice sum of $200 for one hour of tech support. I think
that is ridiculous, but I can't seem to be able to get by without it.
I have a USR chassy which is configured to be used with a PRI. We have
another that was not configured yet. We sold that one and I need to
provide some installation advice to the new owner. I have it configured
for LAN access and telnet and the modems seem to responde just fine for
configuration commands(and they look pretty much configured), except
that when we dial into the numbers on the PRI. We get a busy tone. I
can't find a reason why the modems would signal busy unless either the
PRI is provisioned wrong from the telco or the setting on the PRI card
are bad. I can't seem to be able to access the PRI card from a WINNT
hyperterminal console connection.
Are there some known glitches with the configuration of a TC in general
or could it be the phone company. I'm not sure what and where to look
for and I'm a bit thight on time to play with it so I am considering
paying for tech support.
In case somebody knows something, could you let me know what is the


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