>
>-----Original Message-----
>From: Derrick Young <dyoung@thenew.net>
>To: emerald@iea-software.com <emerald@iea-software.com>
>Date: August 27, 1998 2:09 PM
>Subject: Re: DALE: NAS of Choice for Emerald?
>
>
>>Does 3Com Support count as an issue?
>
>Hmmm If you get the Chassis, get the Premium Support 365/24/7 agreement.
With
>this I never had any problem to get in touch with a USR Tech. Otherwise
you
>will wait like our friend Derrick Young.
>
>With the Support contract, you get 24/7 support and next day shipping to
>replace any defective parts. Service is Not cheap and paying for the extra
>support will save your business during that holiday weekend when you have
any
>problems with your chassis.
>
>