Re: Missing Credit Card in Batch

Alan D. Criado ( (no email) )
Tue, 28 Jul 1998 15:20:12 -0400

At 10:12 AM 7/28/98 -0700, Dale E. Reed Jr. wrote:
>Alan D. Criado wrote:
>> Using Emerald 2.2.38
>> We seem to be missing some of our valid customer's credit cards when doing
>> a batch job for them.
>> We have customers with good CC numbers, who are due to be invoiced and have
>> their credit cards charge. Yet when when create the batch invoicing for
>> them, they are being left out and their credit cards are not getting
>> 1. Anyone know what could be cause this?
>Make sure they pay method is CC and that they have the Auto Bill option
>checked in the credit card section.

The Auto Bill Options are checked.

For instance, one customer was bill earlier in July for the month of July
(invoice created and paid via CC) his balance was $0.00. Then his second
invoice was created on the 23rd of July for Aug, but his credit card was
not batched out so that it could be charged.

His account shows Paid Thru 8/1/98 and it is to expire on the same date

Why wasn't his card batched out?

Thank you.


>> 2. Do we need to have incremental batch checked off in the Emerald Client
>> Preferences? (currently it is not)
>> 3. Is there anything they we should have checked in the Emerald Client
>> Preferences?
>If its billing some of your customers, then the client config is
>Most likely its a problem with the config of those cutomers that
>wont bill.
>Dale E. Reed Jr. (
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