The Auto Bill Options are checked.
For instance, one customer was bill earlier in July for the month of July
(invoice created and paid via CC) his balance was $0.00. Then his second
invoice was created on the 23rd of July for Aug, but his credit card was
not batched out so that it could be charged.
His account shows Paid Thru 8/1/98 and it is to expire on the same date
8/1/98.
Why wasn't his card batched out?
Thank you.
Alan
>
>> 2. Do we need to have incremental batch checked off in the Emerald Client
>> Preferences? (currently it is not)
>
>No.
>
>> 3. Is there anything they we should have checked in the Emerald Client
>> Preferences?
>
>If its billing some of your customers, then the client config is
>correct.
>Most likely its a problem with the config of those cutomers that
>wont bill.
>
>--
>Dale E. Reed Jr. (daler@iea-software.com)
>_________________________________________________________________
> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs
> Internet Solutions for Today | http://www.iea-software.com
>