[Emerald Digest]

emerald-digest-request@iea-software.com
Wed, 8 Jul 1998 00:00:00 -0700

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Message 1: Re: Interface Drops
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 2: Re: Emerald / Radius Authentication Problem
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 3: Call Consolidation !!!
from "Andrew Tadros (Kober Enterprise)" <atadros@continuum.org>

Message 4: Terminate Cause
from David Kerr <dkerr@phonet.com>

Message 5: (no subject)
from ckung@amer.net (Charles Kung)

Message 6: (no subject)
from Danny <Danny@elink.net>

Message 7: Re: Terminate Cause
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 8: Emerald Accounting & Authentication
from "Rafael Gomez" <rgomez@c-com.net>

Message 9: Re: Emerald Accounting & Authentication
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 10: RE: Emerald Accounting & Authentication
from "Rafael Gomez" <rgomez@c-com.net>

Message 11: E-mail invoices
from "Robert H. Clugston" <robert@csnsys.com>

Message 12: CC Batch & Cust. ID
from "Alan D. Criado" <ACriado@elink.net>

Message 13: No Accounting
from Victor Alba <victor@webjogger.net>

Message 14: Re: CC Batch & Cust. ID
from "Adam Greene" <adam@webjogger.net>

Message 15: RE: No Accounting
from "Robert H. Clugston" <robert@csnsys.com>

Message 16: Re: CC Batch & Cust. ID
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 17: Re: No Accounting
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 18: Re: CC Batch & Cust. ID
from "Dale E. Reed Jr." <daler@iea-software.com>

Message 19:
from Daniel Navarro <Danny@elink.net>

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| Message 1 |
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Subject: Re: Interface Drops
From: "Dale E. Reed Jr." <daler@iea-software.com>
Date: Tue, 07 Jul 1998 00:36:30 -0700

Rafael Gomez wrote:
>
> Hi guys
> I'm having some troubles with my access server. There are some clients
> with connections trouble, because when they want to stay connected for 10
> minutes or more, the interface drops. I don't know if the radius server can
> be making some interference with the customers conection. Can anybody help
> me with this, please?

RADIUS can only tell your NAS things like idle timeouts and session
timeouts. You should check your Account Type defaults in the Emerald
admin to see if either of these are included, and if so, are they
what you want? You can also check the Acct-Terminate-Cause (if your
NAS sends it) to see why the users is being disconnected. That would
be the easiest way to figure out what is going on.

-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 2 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Emerald / Radius Authentication ProblemFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 00:43:24 -0700

Rick Knospler wrote:> > I have a few MBR's in emerald with a simple PPP service account under it> that are giving me problems. These accounts appear to be active but radius> does not authenticate these accounts. If I delete the service and re-add> it under the same MBR, the same problem appears. If I delete the MBR and> enter it in again then add the service accounts, they work fine. I can't> seem to figure out what the problem might be.. Any ideas?

I would check the expire date of the MBR. Most likely its past due andRadiusNT is rejecting the user for being expired. > Also, an entry appears in the Radius log file, which lists the username is> listed as authenticated..

This is a mis-print in RadiusNT 2.2. If you upgrade to RadiusNT 2.5,it will correctly tell you the problem. If I remember right, its missingthe word "not" in the sentence (like the user is not authenticated).

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 3 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Call Consolidation !!!From: "Andrew Tadros (Kober Enterprise)" <atadros@continuum.org>Date: Tue, 7 Jul 1998 11:59:30 -0400

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Forget my ignorance here. I have been collecting data from May 11, =1998 and would like to do Call Consolidation up to June 15, 1998. First =is this possible and if so, what is the name of the script I need to =run to do this; and can I do this within the emerald client. My Logfile =for Emerald is over 125 megs, and I need to cut this down in size. =20

Can anyone help me here.=20

Andrew Tadros

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..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 4 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Terminate CauseFrom: David Kerr <dkerr@phonet.com>Date: Tue, 7 Jul 1998 11:41:23 -0500

I would like to get my terminate cause field working in emerald.

I am getting accounting info into the DB "calls" but the AcctTerminateCause is still showing all null's.

What do i need to start getting that info? I have an ascend MAX 4002

Do i need to add that attribute to my accounts in radius?

I have tried to add AcctTerminateCause to a radius profile but nothing shows up in the calls table.

When i try to use AscendDisconnectCause in a user file Emerald client dies.

Am i missing a setting in the max ?

Thanks for any idea's.

David Kerr

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 5 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: (no subject)From: ckung@amer.net (Charles Kung)Date: Tue, 07 Jul 1998 11:50:29 -0700

unsubscribe

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 6 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: (no subject)From: Danny <Danny@elink.net>Date: Tue, 07 Jul 1998 15:13:44 -0400

unsubscribe

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 7 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Terminate CauseFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 12:41:24 -0700

David Kerr wrote:> > I would like to get my terminate cause field working in emerald.> > I am getting accounting info into the DB "calls" but the > AcctTerminateCause is still showing all null's.> > What do i need to start getting that info? I have an ascend MAX 4002

First, send a nasty-gram to Ascend and tell them to use the RFC attributes, rather than pulling their own out of thier....

Ascend uses a non-RFC attribute called Ascend-Disconnect-Cause. Nowthe good news is thats its just an int like the RFCAcct-Terminate-Cause.You can trick RadiusNT into saving the Ascend one into the Calls Tableby renaming the Ascend-Disconnect-Cause to the RFC name. > I have tried to add AcctTerminateCause to a radius profile but nothing shows up in the calls table.

Thats not going to accomplish anything.

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 8 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Emerald Accounting & AuthenticationFrom: "Rafael Gomez" <rgomez@c-com.net>Date: Tue, 7 Jul 1998 16:44:27 -0400

Hi I configured my CISCO to do authentication from one radius server (wherethe users are) and do accounting in another server. I can see the usersconnecting to my access server on the emerald console, but it can't receive(the access server) any accounting acceptresponse from the Emerald Radius Server. Do I need to have the users intotheEmerald database to make accountig from the emerald software? or Can I makeaccounting in one location and authentication in another one?

Can any of you help me with this?

Rafael Gomezrgomez@c-com.net

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 9 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Emerald Accounting & AuthenticationFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 14:09:13 -0700

Rafael Gomez wrote:> > I configured my CISCO to do authentication from one radius server (where> the users are) and do accounting in another server. I can see the users> connecting to my access server on the emerald console, but it can't receive> (the access server) any accounting accept> response from the Emerald Radius Server. Do I need to have the users into> the> Emerald database to make accountig from the emerald software? or Can I make> accounting in one location and authentication in another one?

By "different server" are you referring to a different RadiusNT serverrunning against the same SQL Server or two different RadiusNT serversrunning against two different SQL Servers? The accounting data has togo into the same database as the authentication does for the on-linefeatures to work. RadiusNT does not require users to be in thedatabase jsut to store the accounting information, though.

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 10 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: Emerald Accounting & AuthenticationFrom: "Rafael Gomez" <rgomez@c-com.net>Date: Tue, 7 Jul 1998 17:21:21 -0400

I'm refering to two diferents Radius Server with two separate Databases. AsI wrote, I can see the users on the Emerald console, but this (emerald)can't store the information in the table CALLS. Can you tell me of exist anyway to make this possible?.

Thanks

Rafael Gomez at c-com dot net-----Mensaje original-----De: Dale E. Reed Jr. <daler@iea-software.com>Para: emerald@iea-software.com <emerald@iea-software.com>Fecha: Tuesday, July 07, 1998 5:06 PMAsunto: Re: Emerald Accounting & Authentication

>Rafael Gomez wrote:>>>> I configured my CISCO to do authentication from one radius server(where>> the users are) and do accounting in another server. I can see the users>> connecting to my access server on the emerald console, but it can'treceive>> (the access server) any accounting accept>> response from the Emerald Radius Server. Do I need to have the users into>> the>> Emerald database to make accountig from the emerald software? or Can Imake>> accounting in one location and authentication in another one?>>By "different server" are you referring to a different RadiusNT server>running against the same SQL Server or two different RadiusNT servers>running against two different SQL Servers? The accounting data has to>go into the same database as the authentication does for the on-line>features to work. RadiusNT does not require users to be in the>database jsut to store the accounting information, though.>>>-->Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com>

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 11 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: E-mail invoicesFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Tue, 7 Jul 1998 15:06:20 -0700

List, I'm trying to modify our E-mail invoice to a get a month the pay for itsystem instead of the default pay a month get a month setup. Is there areport that can be changed or is this built in?

Thanks in advance, robert

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 12 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: CC Batch & Cust. IDFrom: "Alan D. Criado" <ACriado@elink.net>Date: Tue, 07 Jul 1998 18:31:19 -0400

Hello Dale.

Thanks to your help we were able to run our first credit card batch.

I'm using Emerald 2.2.38 and batching out our credit cards in an ICVerifyformat.

Currently Emerald places, what appears to be, the customer's ID in theICVerify COMMENT field.

We need to apply these payments, however customer searches by ID is notpossible from within Emerald.

1. How can we find out which customer belongs to which ID in order to beable to apply payment?

2. Is there a way (and if so, how) to change Emerald's batch output so thatit places the customer's last name or login name in the COMMENT field instead?

3. Failing number 2 above, can you incorporate a search by customer ID fromwithin Emerald?

Thank you.

Alan

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 13 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: No AccountingFrom: Victor Alba <victor@webjogger.net>Date: Tue, 07 Jul 1998 19:16:38 -0400

I'm not sure if this is a radius or Emerlad question that's why I've postedto both lists..... Radius itself seems to be working ok but I can't getEmerald to do the accounting. This is what I'm getting when I do theaccounting test using 'Radlogin' :

------------------------------------------------------------- Enterprise features enabled.

RadiusNT (Emerald Standard) Initialized...

radrecv: Request from host d09d8703 code=4, id=240, length=59 NAS-Identifier = 127.0.0.1 NAS-Port = 0 User-Name = "dfadda" Acct-Session-Id = "3574822240" Acct-Status-Type = Start

SQL Statement: INSERT INTO Calls(CallDate,NASIdentifier,NASPort,UserName,AcctSessionId,AcctStatusType) VALUES(GetDate(),'127.0.0.1',0,'Pdfadda','3574822240',1)

ODBC Error:S0022:207: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name'AcctSessionId'.

Resp Time: 78 Auth: 0/0 -> 0 Acct: 0/1/0 -> 1-----------------------------------------------------------------

That's as far as it goes, then when I open emerald and click on the On-linetab all I get is "SQL failed".

What's happening here...?

-Victor

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 14 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: CC Batch & Cust. IDFrom: "Adam Greene" <adam@webjogger.net>Date: Tue, 7 Jul 1998 19:44:41 -0400

Hi, I also run an ICVerify credit card processing system. What Emerald putsin the comment field (in version 2.1.8, anyways) is a TRANSACTION number forthat particular transaction.

To mark the correct invoices paid in version 2.1.8, one goes to the Invoicestab in Emerald and types in the TRANSACTION number of the transaction in the"Trans:" space. One then hits the SEARCH button and gets an error saying"Please fill in at least one search criteria." One then hits the OK button,and the appropriate invoice is displayed, and one pays it by pressing thePAY button (one ignores the error message).

That's how my version of Emerald works. I hope that helps.

Adam GreeneWebjogger Internet Services

>-----Original Message----->From: Alan D. Criado <ACriado@elink.net>>To: emerald@iea-software.com <emerald@iea-software.com>>Date: 07 July 1998 18:31>Subject: CC Batch & Cust. ID>>>>>>Hello Dale.>>>>Thanks to your help we were able to run our first credit card batch.>>>>I'm using Emerald 2.2.38 and batching out our credit cards in an ICVerify>>format.>>>>Currently Emerald places, what appears to be, the customer's ID in the>>ICVerify COMMENT field.>>>>We need to apply these payments, however customer searches by ID is not>>possible from within Emerald.>>>>1. How can we find out which customer belongs to which ID in order to be>>able to apply payment?>>>>2. Is there a way (and if so, how) to change Emerald's batch output sothat>>it places the customer's last name or login name in the COMMENT field>instead?>>>>3. Failing number 2 above, can you incorporate a search by customer IDfrom>>within Emerald?>>>>Thank you.>>>>Alan>>>>>

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 15 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: No AccountingFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Tue, 7 Jul 1998 17:35:45 -0700

Is this a VersaNet box?

-----Original Message-----From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com] On Behalf Of Victor AlbaSent: Tuesday, July 07, 1998 4:17 PMTo: support@iea-software.comCc: emerald@iea-software.comSubject: No Accounting

------------------------------------------------------------- Enterprise features enabled.

RadiusNT (Emerald Standard) Initialized...

radrecv: Request from host d09d8703 code=4, id=240, length=59 NAS-Identifier = 127.0.0.1 NAS-Port = 0 User-Name = "dfadda" Acct-Session-Id = "3574822240" Acct-Status-Type = Start

SQL Statement: INSERT INTO Calls(CallDate,NASIdentifier,NASPort,UserName,AcctSessionId,AcctStatusType) VALUES(GetDate(),'127.0.0.1',0,'Pdfadda','3574822240',1)

ODBC Error:S0022:207: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name'AcctSessionId'.

Resp Time: 78 Auth: 0/0 -> 0 Acct: 0/1/0 -> 1-----------------------------------------------------------------

That's as far as it goes, then when I open emerald and click on the On-linetab all I get is "SQL failed".

What's happening here...?

-Victor

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 16 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: CC Batch & Cust. IDFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 22:28:26 -0700

Adam Greene wrote:> > Hi, I also run an ICVerify credit card processing system. What Emerald puts> in the comment field (in version 2.1.8, anyways) is a TRANSACTION number for> that particular transaction.> > To mark the correct invoices paid in version 2.1.8, one goes to the Invoices> tab in Emerald and types in the TRANSACTION number of the transaction in the> "Trans:" space. One then hits the SEARCH button and gets an error saying> "Please fill in at least one search criteria." One then hits the OK button,> and the appropriate invoice is displayed, and one pays it by pressing the> PAY button (one ignores the error message).

Emerald 2.2 doesn't have the "please fill..." problem with it.

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 17 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: No AccountingFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 22:50:01 -0700

Victor Alba wrote:> > I'm not sure if this is a radius or Emerlad question that's why I've posted> to both lists..... Radius itself seems to be working ok but I can't get> Emerald to do the accounting. This is what I'm getting when I do the> accounting test using 'Radlogin' :

My guess would be either permisions or some problem with the Callstable. Who does RadiusNT connect as? Does it have problems ifyou login as sa? > That's as far as it goes, then when I open emerald and click on the On-line> tab all I get is "SQL failed".

Do you have a callsonline query or a possible permissions problem withit?

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 18 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: CC Batch & Cust. IDFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 07 Jul 1998 22:54:01 -0700

Alan D. Criado wrote:> > Currently Emerald places, what appears to be, the customer's ID in the> ICVerify COMMENT field.

Actually it puts a TransActionID in the comments field. You can searchon the TransID via the Invoice tab (the Trans field). Then you can paythe invoice the transid is associatd to.

..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 19 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: From: Daniel Navarro <Danny@elink.net>Date: Wed, 08 Jul 1998 02:58:20 -0400

unsubscribe

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