Check and see who the invoice belongs to.
Look up the account, under billing, make sure that the send method is
Electronic mail.
Lastly, check under the service for the account in question and make
sure they have a full email address and that the Send Bill option is
checked.
Other than that, I would look at the mail servers logs to see what is
happening, or if Emerald is not getting the mail to the server, check
your client config, SMTP from the administrator.
Dean
Chris A. Christopher wrote:
>
> We keep getting the following error when we try to email invoices: "Invoice
> ##### Not Mailed". We have double checked the settings according to the
> manual. What do we need to do to get this to work?
>
> Chris
> -------------------------------------------------------------------
> Chris A. Christopher mailto:management@labyrinth.net
> CEO Voice (304)292.7700
> Labyrinth Solutions Inc. Fax (304)292.6549
> 235 High Street, Suite 416
> Morgantown, WV 26507-0434 http://www.labyrinth.net
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