Message 2: Re: Call Consolidation
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 3: Re: Error Adding accounts
from Robert Boyle <robert@garden.net>
Message 4: Re: Billing Problems
from "Adam Greene" <adam@webjogger.net>
Message 5: Error adding service
from "Bill Bongiorno" <bill@systec.com>
Message 6: Email Invoices
from "Troy Locke" <troy@centramedia.net>
Message 7: Emerald SubAccounts to SAM
from "Troy Locke" <troy@centramedia.net>
Message 8: Reverse DNS Configurqation in MS DNS
from webmaster@auroranet.nt.ca (Franco Nogarin)
Message 9: Reverse DNS Configurqation in MS DNS
from webmaster@auroranet.nt.ca (Franco Nogarin)
Message 10: Batch Problems
from "Richard Sensale" <richards@visitus.net>
Message 11: not creating invoices
from "Bill Bongiorno" <bill@systec.com>
Message 12: RE: Reverse DNS Configurqation in MS DNS
from "Robert H. Clugston" <robert@csnsys.com>
Message 13: Billing groups administration error
from "Bill Bongiorno" <bill@systec.com>
Message 14: RE: not creating invoices
from "Robert H. Clugston" <robert@csnsys.com>
Message 15: RE: not creating invoices
from "Bill Bongiorno" <bill@systec.com>
Message 16: RE: not creating invoices
from "Bill Bongiorno" <bill@systec.com>
Message 17: On Line Calls
from "Richard Sensale" <richards@visitus.net>
Message 18: Re: Batch Problems
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 19: Re: Billing groups administration error
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 20: Re: Batch Problems
from "Richard Sensale" <richards@visitus.net>
Message 21:
from webmaster@auroranet.nt.ca (Franco Nogarin)
Message 22: Re: Email Invoices
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 23: Re: Email Invoices
from "Jorge Pocaterra" <junior@enlared.net>
Message 24: Re: Error adding service
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 25: Re: On Line Calls
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 26: Re: On Line Calls
from "Richard Sensale" <richards@visitus.net>
Message 27: Re: On Line Calls
from "Richard Sensale" <richards@visitus.net>
Message 28: Re: On Line Calls
from "Richard Sensale" <richards@visitus.net>
Message 29: Re: On Line Calls
from iml@interconnect.net
Message 30: Re: On Line Calls
from "Richard Sensale" <wolfen@visitus.net>
Message 31: Re: On Line Calls
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 32: (pas d'objet)
from "Damien Nicolas" <dnicolas@atsat.com>
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.
| Message 1 |
'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'
Subject: Re: Error Adding accounts
From: "Dale E. Reed Jr." <daler@iea-software.com>
Date: Tue, 02 Jun 1998 00:59:33 -0700
Robert H. Clugston wrote:
>
> The Error Message I'm getting is:
>
> SQL Server Error: 213 Insert Error: column name or number of supplied
> value does not match table defination
> State=4 Severity =16
Is this with Emerald 2.2.42 or a different version?
> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com] On Behalf Of Dale E. Reed Jr.
> Sent: Saturday, May 30, 1998 11:16 PM
> To: emerald@iea-software.com
> Subject: Re: Error Adding accounts
>
> Robert Boyle wrote:
> >
> > At 11:34 AM 5/30/98 -0700, you wrote:
> > >AS I have noted many times, do NOT use 2.2.42 unless you are
> > >directed to. 2.2.38 is the latest 2.2. for general use.
> >
> > I understood that it fixed billing problems. We have been having problems
>
> Actually, it fixed ONE billing problem, which was applying payments.
> If you are not having problems applying payments, don't use 2.2.42.
>
> > for quite a while now where invoices are not generated. We need to delete
> > the MBR and recreate it. Nothing else works. I KNOW that the expire and
>
> If you send me your DB Information and an example user who will
> not bill, I'll show you why it will not.
>
> > 11) Options: 576
>
> 512: Stop Records Only
> 64: Variable Login Limits
>
> > SQL Statement: UPDATE CallsOnline Set Username='pdi',AcctStatusType=1,
> > CallDate=GetDate(), FramedAddress='208.148.112.193' WHERE
> > NASIdentifier='206.28.213.250' and NASPort=20 AND (DateAdd(Second,
> > 0-i.AcctDelayTime, i.CallDate) >= CallDate OR CallDate IS NULL)
> >
> > ODBC Error:37000:107:
> > [Microsoft][ODBC SQL Server Driver][SQL Server]The column prefix 'i' does
> > not match with a table name or alias name used in the query.
> >
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
> > What is this statement's i supposed to refer to? CallsOnline doesn't work
> > and the Calls table only gets new additions for the first 30-60 seconds
> > that RadiusNT is running. Any ideas? I have dropped and recreated Calls
> and
> > CallsOnline with the scripts included with the final 2.5 distribution.
> TIA!
>
> This was corrected in 2.5.116 and higher (2.5.120 is the distribution
> available right now). If you turn off the Stop records only, it will
> work until you update the executable.
>
> --
> Dale E. Reed Jr. (daler@iea-software.com)
> _________________________________________________________________
> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs
> Internet Solutions for Today | http://www.iea-software.com
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 2 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Call ConsolidationFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 01:16:50 -0700
Bill Bongiorno wrote:> > The instructions say to click BATCH then click CHARGES but the charges> button is greyed out. What are the correct instructions?
For Emerlad 2.2, on the batch tab, select the summary butotn. This showsthe records needing to be batched. You will generally work your way downfrom the largest number on the left, not the one in (), and go down.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 3 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Error Adding accountsFrom: Robert Boyle <robert@garden.net>Date: Tue, 02 Jun 1998 06:33:06 -0400
At 12:01 PM 5/31/98 -0700, Dale wrote:>> >This was corrected in 2.5.116 and higher (2.5.120 is the distribution>> >available right now). If you turn off the Stop records only, it will>> >work until you update the executable.>> >> Where is it available? The latest version on the ftp site is 2.5.116...>>I guess I haven't put the build on the FTP site yet. I'll put it up sometime>today.
ftp://ftp.iea-software.com/RadiusNT/ still only has 116... Just wonderingwhen it will be updated. It has been 3 days... TIA!
-Robert
Robert Boyle Server Co-location,Garden Networks Internet Access,50 Diller Ave Development & ConsultingNewton, NJ 07860 (973)300-9211 Ext.1038AM-8PM Mon-Fri EST http://www.garden.netLucent RABU & Software.Com Post.Office VAR
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 4 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Billing ProblemsFrom: "Adam Greene" <adam@webjogger.net>Date: Tue, 2 Jun 1998 09:07:19 -0400
Greg,
If you're still having this problem:Could you provide some more information about this problem? I'm not surehow to help you because I'm not sure what the problem is...What exactprocedure did you follow which didn't work?Adam
>-----Original Message----->From: Greg Keys <greg@loclnet.com>
>>>>I have approx 300 Credit Card customers who are PaidThru 6/1/98 and>>MaExpireDate on 6/1/98 with a Limit of 10>>Trying to batch them today (6/1/98) and they will NOT invoice........>>Help???????>>>>Gregory E. Keys
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 5 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Error adding serviceFrom: "Bill Bongiorno" <bill@systec.com>Date: Tue, 2 Jun 1998 09:39:15 -0400
We just upgraded to 2.2.38. When we save a service we receive message"Invalid MasterLog entry for External ntmail." When we acknowledge thismessage we receive "Emerald Error 76:Path not Found". Despite these messageseverything seems to updating correctly.
Bill BongiornoSysTec Computer Associates, Inc.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 6 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Email InvoicesFrom: "Troy Locke" <troy@centramedia.net>Date: Tue, 2 Jun 1998 09:34:11 -0500
I know you can customize a printed invoice using crystal. How can Icustomize an e-mail invoice? I would like to add company address, etc. tothe top of the e-mail.
Troy LockeTroy@centramedia.net
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 7 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Emerald SubAccounts to SAMFrom: "Troy Locke" <troy@centramedia.net>Date: Tue, 2 Jun 1998 10:48:26 -0500
Dear List,
We have a new utility, based on code extracted from our inhouse ISPmanagement package. It's an Emerald(tm) to SAM Conversion utility. It letsyou choose from a list of all login names in your SubAccounts Table, choosesome or all of the accounts, and add the users, with there passwords, and adescription to a local NT server, or Domain Accounts Database. You can alsosyncronize the password between emerald and the SAM. The product is now inopen beta, and anyone who want to try the beta product between now and June30, is welcome. A release version will be available on or before 6/30/1998.
You can download this from:ftp://ftp.centramedia.net/distrib/beta/EMTOSAB1.zip
Please feel from to send any questions, or thoughts to troy@centramedia.net
Thanks,
Troy Locke
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 8 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Reverse DNS Configurqation in MS DNSFrom: webmaster@auroranet.nt.ca (Franco Nogarin)Date: Tue, 2 Jun 1998 09:56:10 -0600
This is a multi-part message in MIME format.
------=_NextPart_000_0004_01BD8E0C.AB5889A0Content-Type: text/plain; charset="iso-8859-1"Content-Transfer-Encoding: 7bit
Hi, I may be a bit off topic here, but I am trying to fix a quirk in oursystem that is driving us all CRAZY.
In our own domain, reverse DNS Lookup works fine, our MS DNS appears to beconfigured correctly.
but when I query servers outside my domain, even a root server, they cannever figure out who we are.
Is anyone who knows MS DNS willing to give me a hand via chat or somethingto troubleshoot it?
My DNS servers are:
209.205.52.2 (Secondary to .8)
209.205.52.8 (Primary)
This has the follwoing zones:
auroranet.nt.caspyd.comdesignerden.com52.205.209.in-addr.arpa
My email is webmaster@auroranet.nt.caICQ# is 1908691
Thanks to anyone who is willing to helpFranco Nogarin
------=_NextPart_000_0004_01BD8E0C.AB5889A0Content-Type: application/ms-tnef; name="winmail.dat"Content-Transfer-Encoding: base64Content-Disposition: attachment; filename="winmail.dat"
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..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 9 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Reverse DNS Configurqation in MS DNSFrom: webmaster@auroranet.nt.ca (Franco Nogarin)Date: Tue, 2 Jun 1998 10:16:13 -0600
This is a multi-part message in MIME format.
------=_NextPart_000_0008_01BD8E0F.78AB7C80Content-Type: text/plain; charset="iso-8859-1"Content-Transfer-Encoding: 7bit
Hi, I may be a bit off topic here, but I am trying to fix a quirk in oursystem that is driving us all CRAZY.
In our own domain, reverse DNS Lookup works fine, our MS DNS appears to beconfigured correctly.
but when I query servers outside my domain, even a root server, they cannever figure out who we are.
Is anyone who knows MS DNS willing to give me a hand via chat or somethingto troubleshoot it?
My DNS servers are:
209.205.52.2 (Secondary to .8)
209.205.52.8 (Primary)
This has the follwoing zones:
auroranet.nt.caspyd.comdesignerden.com52.205.209.in-addr.arpa
My email is webmaster@auroranet.nt.caICQ# is 1908691
Thanks to anyone who is willing to helpFranco Nogarin
------=_NextPart_000_0008_01BD8E0F.78AB7C80Content-Type: application/ms-tnef; name="winmail.dat"Content-Transfer-Encoding: base64Content-Disposition: attachment; filename="winmail.dat"
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..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 10 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Batch ProblemsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 12:23:38 -0700
Hi we still seem unable to brint out a batch of invoices and are reduced toprinting them out one at a time. When we try to do a batch it seems toprocess all necessary invoices but when we try to print it, all we get inthe preview is a single blank invoice. Are we doing something wrong?
Richard SensaleNetwork AdministratorVisitUs Internet, Inc.5468 Schaefer RoadDearborn, MI 48126 USA(313) 945-5588(313) 945-0202 faxhttp://www.visitus.netrichards@visitus.net
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 11 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: not creating invoicesFrom: "Bill Bongiorno" <bill@systec.com>Date: Tue, 2 Jun 1998 13:20:18 -0400
Hi All,
I am trying to create my first batch of invoices for accounts expiring inJune. I did a consolidation, then a create with a date of 6/1/98, selectingrenewal. Although there are accounts expiring in June, I receive the message"no new invoices to create." I'm running 2.2.38. Can anyone help? Thanks
Bill BongiornoSysTec Computer Associates, Inc.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 12 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: Reverse DNS Configurqation in MS DNSFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Tue, 2 Jun 1998 10:31:33 -0700
This is a multi-part message in MIME format.
------=_NextPart_000_0009_01BD8E11.9D192160Content-Type: text/plain; charset="iso-8859-1"Content-Transfer-Encoding: 7bit
Its your ISP. I had the same problem. They are doing reverse lookups foryou. Its because they have authority for 209.205.0.0. Give them a call.
-----Original Message-----From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com]Sent: Tuesday, June 02, 1998 8:56 AMTo: Emerald; RadiusNT; NtispSubject: Reverse DNS Configurqation in MS DNS
Hi, I may be a bit off topic here, but I am trying to fix a quirk in oursystem that is driving us all CRAZY.
In our own domain, reverse DNS Lookup works fine, our MS DNS appears to beconfigured correctly.
but when I query servers outside my domain, even a root server, they cannever figure out who we are.
Is anyone who knows MS DNS willing to give me a hand via chat or somethingto troubleshoot it?
My DNS servers are:
209.205.52.2 (Secondary to .8)
209.205.52.8 (Primary)
This has the follwoing zones:
auroranet.nt.caspyd.comdesignerden.com52.205.209.in-addr.arpa
My email is webmaster@auroranet.nt.caICQ# is 1908691
Thanks to anyone who is willing to helpFranco Nogarin
------=_NextPart_000_0009_01BD8E11.9D192160Content-Type: application/ms-tnef; name="winmail.dat"Content-Transfer-Encoding: base64Content-Disposition: attachment; filename="winmail.dat"
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..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 13 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Billing groups administration errorFrom: "Bill Bongiorno" <bill@systec.com>Date: Tue, 2 Jun 1998 14:09:36 -0400
When I select the Billing Groups tab in config database, I receive a"Run-time error '424' Object required. When I click OK it brings EmeraldAdministror down. Does anyone know what's wrong?
Bill BongiornoSysTec Computer Associates, Inc.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 14 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: not creating invoicesFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Tue, 2 Jun 1998 11:26:29 -0700
Try running one for 5/31/98. There is this year\month end wrap deally (don'task me.)
-----Original Message-----From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com] On Behalf Of Bill BongiornoSent: Tuesday, June 02, 1998 10:20 AMTo: emerald mailing listSubject: not creating invoices
Hi All,
I am trying to create my first batch of invoices for accounts expiring inJune. I did a consolidation, then a create with a date of 6/1/98, selectingrenewal. Although there are accounts expiring in June, I receive the message"no new invoices to create." I'm running 2.2.38. Can anyone help? Thanks
Bill BongiornoSysTec Computer Associates, Inc.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 15 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: not creating invoicesFrom: "Bill Bongiorno" <bill@systec.com>Date: Tue, 2 Jun 1998 14:39:23 -0400
Thanks. It seems I had to check Incremental Batch to get my June invoices.But now when 6/1/98 is entered I get all of June instead of "up to" the dateentered. If I understand the documentation I should have created invoicesfor the 6/1/98 expirations only. Also, when Incremental Batch wasn't checkedI should have received all of June. I must be missing something.
> -----Original Message-----> From: emerald-request@iea-software.com> [mailto:emerald-request@iea-software.com]On Behalf Of Robert H. Clugston> Sent: Tuesday, June 02, 1998 2:26 PM> To: emerald@iea-software.com> Subject: RE: not creating invoices>>> Try running one for 5/31/98. There is this year\month end wrap> deally (don't> ask me.)>> -----Original Message-----> From: emerald-request@iea-software.com> [mailto:emerald-request@iea-software.com] On Behalf Of Bill Bongiorno> Sent: Tuesday, June 02, 1998 10:20 AM> To: emerald mailing list> Subject: not creating invoices>> Hi All,>> I am trying to create my first batch of invoices for accounts expiring in> June. I did a consolidation, then a create with a date of 6/1/98,> selecting> renewal. Although there are accounts expiring in June, I receive> the message> "no new invoices to create." I'm running 2.2.38. Can anyone help? Thanks>> Bill Bongiorno> SysTec Computer Associates, Inc.>
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 16 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: not creating invoicesFrom: "Bill Bongiorno" <bill@systec.com>Date: Tue, 2 Jun 1998 15:37:31 -0400
I'm sorry everyone. When I save preferences with Incremental Batch checked,and go back into preferences, it is no longer checked. Now why does thishappen?
> -----Original Message-----> From: emerald-request@iea-software.com> [mailto:emerald-request@iea-software.com]On Behalf Of Bill Bongiorno> Sent: Tuesday, June 02, 1998 2:39 PM> To: emerald@iea-software.com> Subject: RE: not creating invoices>>> Thanks. It seems I had to check Incremental Batch to get my June invoices.> But now when 6/1/98 is entered I get all of June instead of "up> to" the date> entered. If I understand the documentation I should have created invoices> for the 6/1/98 expirations only. Also, when Incremental Batch> wasn't checked> I should have received all of June. I must be missing something.>> > -----Original Message-----> > From: emerald-request@iea-software.com> > [mailto:emerald-request@iea-software.com]On Behalf Of Robert H. Clugston> > Sent: Tuesday, June 02, 1998 2:26 PM> > To: emerald@iea-software.com> > Subject: RE: not creating invoices> >> >> > Try running one for 5/31/98. There is this year\month end wrap> > deally (don't> > ask me.)> >> > -----Original Message-----> > From: emerald-request@iea-software.com> > [mailto:emerald-request@iea-software.com] On Behalf Of Bill Bongiorno> > Sent: Tuesday, June 02, 1998 10:20 AM> > To: emerald mailing list> > Subject: not creating invoices> >> > Hi All,> >> > I am trying to create my first batch of invoices for accounts> expiring in> > June. I did a consolidation, then a create with a date of 6/1/98,> > selecting> > renewal. Although there are accounts expiring in June, I receive> > the message> > "no new invoices to create." I'm running 2.2.38. Can anyone help? Thanks> >> > Bill Bongiorno> > SysTec Computer Associates, Inc.> >>
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 17 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: On Line CallsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 16:06:36 -0700
Does anyone know how to get the on-line calls feature of Emerald workingwith an Ascend MAX 4048 terminal server?
Richard SensaleNetwork AdministratorVisitUs Internet, Inc.5468 Schaefer RoadDearborn, MI 48126 USA(313) 945-5588(313) 945-0202 faxhttp://www.visitus.netrichards@visitus.net
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 18 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Batch ProblemsFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 13:12:03 -0700
Richard Sensale wrote:> > Hi we still seem unable to brint out a batch of invoices and are reduced to> printing them out one at a time. When we try to do a batch it seems to> process all necessary invoices but when we try to print it, all we get in> the preview is a single blank invoice. Are we doing something wrong?
Are you changing the date to today's date (or the date the invoiceswere created)? Using a future date to print will almost always getyou a blank invoice, because there were no invoices created in thefuture (yet). :)
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 19 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Billing groups administration errorFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 13:22:21 -0700
Bill Bongiorno wrote:> > When I select the Billing Groups tab in config database, I receive a> "Run-time error '424' Object required. When I click OK it brings Emerald> Administror down. Does anyone know what's wrong?
Use the 2.1 administrator. This is only a bug in the Emerald 2.2 Admin.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 20 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Batch ProblemsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 16:23:01 -0700
We set the date for about 2 weeks prior and all unpaid.-----Original Message-----From: Dale E. Reed Jr. <daler@iea-software.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 8:16 AMSubject: Re: Batch Problems
>Richard Sensale wrote:>>>> Hi we still seem unable to brint out a batch of invoices and are reducedto>> printing them out one at a time. When we try to do a batch it seems to>> process all necessary invoices but when we try to print it, all we get in>> the preview is a single blank invoice. Are we doing something wrong?>>Are you changing the date to today's date (or the date the invoices>were created)? Using a future date to print will almost always get>you a blank invoice, because there were no invoices created in the>future (yet). :)>>-->Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 21 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: From: webmaster@auroranet.nt.ca (Franco Nogarin)Date: Tue, 2 Jun 1998 14:40:04 -0600
unsubscribe emerald
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 22 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Email InvoicesFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 13:53:33 -0700
Troy Locke wrote:> > I know you can customize a printed invoice using crystal. How can I> customize an e-mail invoice? I would like to add company address, etc. to> the top of the e-mail.
Emerald 2.2 and lower looks for three files (in its current working directory)when e-mailing invoices:
inhead.txtinvbody.txtinvfoot.txt
head/foot go at the top/bottom of the email. body goes between the customerinformation and the actual line items.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 23 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Email InvoicesFrom: "Jorge Pocaterra" <junior@enlared.net>Date: Tue, 2 Jun 1998 17:27:01 -0400
Hi Dale
When i try to e-mail invoice it gives me an error
5:Invalid procedure call
What's wrong???
Thanks
Jorge Pocaterra T.Junior@enlared.net
-----Original Message-----From: Dale E. Reed Jr. <daler@iea-software.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 5:02 PMSubject: Re: Email Invoices
>Troy Locke wrote:>>>> I know you can customize a printed invoice using crystal. How can I>> customize an e-mail invoice? I would like to add company address, etc.to>> the top of the e-mail.>>Emerald 2.2 and lower looks for three files (in its current workingdirectory)>when e-mailing invoices:>>inhead.txt>invbody.txt>invfoot.txt>>head/foot go at the top/bottom of the email. body goes between thecustomer>information and the actual line items.>>-->Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com>
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 24 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Error adding serviceFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 14:32:01 -0700
Bill Bongiorno wrote:> > We just upgraded to 2.2.38. When we save a service we receive message> "Invalid MasterLog entry for External ntmail." When we acknowledge this> message we receive "Emerald Error 76:Path not Found". Despite these messages> everything seems to updating correctly.
Most likely the problem is the "type" of external system. Go intothe Admin, and change the type from standard/export to NTMail.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 25 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 14:43:29 -0700
Richard Sensale wrote:> > Does anyone know how to get the on-line calls feature of Emerald working> with an Ascend MAX 4048 terminal server?
You just need to make sure you port the server correctly. Select Maxascend for the server and ports to 48 and click re-port. If that isall setup, then most likely there is a problem with your trigger.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 26 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 17:50:05 -0700
Excuse my ignorance please, but... Trigger???-----Original Message-----From: Dale E. Reed Jr. <daler@iea-software.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 9:46 AMSubject: Re: On Line Calls
>Richard Sensale wrote:>> >> Does anyone know how to get the on-line calls feature of Emerald working>> with an Ascend MAX 4048 terminal server?>>You just need to make sure you port the server correctly. Select Max>ascend for the server and ports to 48 and click re-port. If that is>all setup, then most likely there is a problem with your trigger.>>-- >Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 27 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 17:55:27 -0700
Okay I went in and checked. I don't have a selection for MAX 4048, theclosest is MAX 4000. Also, under server ports. Do I need to set anythingfor the IP address? Our MAX dynamically assigns IPs to it's ports. I triedsetting it to 4000 and 48 ports and setting the IP to the base IP for theterm server but I still get no info from emerald on that server.-----Original Message-----From: Dale E. Reed Jr. <daler@iea-software.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 9:46 AMSubject: Re: On Line Calls
>Richard Sensale wrote:>>>> Does anyone know how to get the on-line calls feature of Emerald working>> with an Ascend MAX 4048 terminal server?>>You just need to make sure you port the server correctly. Select Max>ascend for the server and ports to 48 and click re-port. If that is>all setup, then most likely there is a problem with your trigger.>>-->Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 28 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Richard Sensale" <richards@visitus.net>Date: Tue, 2 Jun 1998 18:09:06 -0700
I just flipped over to the emerald online docs. Is there any moreinformation on configuring the terminal server to send info to Emerald viaRadius? There were no specifics as to what Radius needs to do this. Doesit need SNMP access?-----Original Message-----From: Dale E. Reed Jr. <daler@iea-software.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 9:46 AMSubject: Re: On Line Calls
>Richard Sensale wrote:>>>> Does anyone know how to get the on-line calls feature of Emerald working>> with an Ascend MAX 4048 terminal server?>>You just need to make sure you port the server correctly. Select Max>ascend for the server and ports to 48 and click re-port. If that is>all setup, then most likely there is a problem with your trigger.>>-->Dale E. Reed Jr. (daler@iea-software.com)>_________________________________________________________________> IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs> Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 29 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: iml@interconnect.netDate: Tue, 02 Jun 1998 22:21:23 -0500
And of course make sure you have accounting setup in the Max !
Otherwise, there will be no data sent as far as people online that Iknow of.
On Tue, 02 Jun 1998 14:43:29 -0700, you wrote:
>Richard Sensale wrote:>>=20>> Does anyone know how to get the on-line calls feature of Emerald =working>> with an Ascend MAX 4048 terminal server?>>You just need to make sure you port the server correctly. Select Max>ascend for the server and ports to 48 and click re-port. If that is>all setup, then most likely there is a problem with your trigger.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 30 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Richard Sensale" <wolfen@visitus.net>Date: Tue, 2 Jun 1998 23:38:58 -0400
The online accounting is set up in the max. pardon the weird email address,Im replying from home. I need to know if there are any specific settings Ihave to put in the Max. The docs are very vague on this point.-----Original Message-----From: iml@interconnect.net <iml@interconnect.net>To: emerald@iea-software.com <emerald@iea-software.com>Date: Tuesday, June 02, 1998 6:21 PMSubject: Re: On Line Calls
And of course make sure you have accounting setup in the Max !
Otherwise, there will be no data sent as far as people online that Iknow of.
On Tue, 02 Jun 1998 14:43:29 -0700, you wrote:
>Richard Sensale wrote:>>>> Does anyone know how to get the on-line calls feature of Emerald working>> with an Ascend MAX 4048 terminal server?>>You just need to make sure you port the server correctly. Select Max>ascend for the server and ports to 48 and click re-port. If that is>all setup, then most likely there is a problem with your trigger.
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 31 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: On Line CallsFrom: "Dale E. Reed Jr." <daler@iea-software.com>Date: Tue, 02 Jun 1998 22:46:12 -0700
Richard Sensale wrote:> > The online accounting is set up in the max. pardon the weird email address,> Im replying from home. I need to know if there are any specific settings I> have to put in the Max. The docs are very vague on this point.
You should configure the MAX to send accounting requests to port 1646 anda timeout of atleast 3-5 seconds.
There isn't a tremendous amount of confgiuration envoled, and theRadiusNT docs cover this. Can you expand on what is "vague"?
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 32 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: (pas d'objet)From: "Damien Nicolas" <dnicolas@atsat.com>Date: Wed, 03 Jun 1998 08:43:38 +0200
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