-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com] On Behalf Of Tom Bilan
Sent: Saturday, May 23, 1998 6:04 AM
To: 'emerald@iea-software.com'
Subject: RE: Serious Problem
First place you want to check is in Emerald Admin under defaults. Find
the service name those people are logging in under and check the
session-timeout value. If there isn't one there and there still being
kicked off then put one there with a value of 30000 which is over 8
hours.
Tom
> -----Original Message-----
> From: Robert H. Clugston [SMTP:robert@csnsys.com]
> Sent: Friday, May 22, 1998 7:55 PM
> To: Emerald Mailing List
> Subject: Serious Problem
>
> List,
> I think I sent a message about this problem this morning. The
> majority of
> my users can't connect for more than 5 mins. They are disconnecting
> because
> of idle-timeouts. This started happening last night at 6:00 with no
> changes
> to Emerald.
>
> I also noticed that my database is full. I have 300 users in a
> 120mB
> database and its full.
>
> I have had Lucent tech support check out my PM3 and I'm having
> Pacific Bell
> look at the PRI lines.
>
> Looks like the problem is in Emerald. It looks like its telling
> the user
> there idle timeout is under 10 mins. I'm running radius at the command
> line
> with the -x15 option. Idle-timeout 1800 is being sent to the users.
> Any
> ideas? I'm loosing hair by the hand full ; )