Re: invoicing for annual/semi accounts

Josh Hillman ( (no email) )
Wed, 22 Apr 1998 13:27:13 -0400

> From: Mike Hollyman <>
> Hi, we have customers that are signed up for the 6 month or annual
> billing, but the discounts are not being reflected on the invoices, nor
> in the Emerald client, itself. They are always being shown as owing
> the full amount, as if it were monthly rates. We have the billing
> section setup with the annual choice, and it's set ot XX% off.
> Any hints as to where else to look for a problem?

Go into Emerald Admin, click on Database Config. From the Service Types
tab, select the appropriate service and make sure that "Apply termed
discount" is checked--don't forget to save the settings for each service
type you modify.

Josh Hillman