>> From: Rudy Komsic <firstname.lastname@example.org>
>> I have noticed that when my USR Total Control Chassis is Full (47 Users
>> online) I usually get on the Calls Online tab in Emerald about 40-44
>> users.... I check on the Netserver and there are actual 47 Users online.
>> Why is Emerald's Database losing this information?!
>Could your database be full? I had the same problem a couple days ago--the
>Data-portion of my db filled up and there was no more room to insert data
>into the db, so the CallsOnline thought that there were a few people who
>were online that had actually disconnected. Because the users were still
>listed (and we use concurrency limiting), these people couldn't log back in
>because a STOP record was never received, so Emerald couldn't release the
>online view. After manually clearing them, I wiped out several thousand
>records in the Calls table and everything was normal afterward. Another
>option is to increase the db size...
We Increased our Database a while back to 500 MB... and I checked it.. only
20% full... not the problem. I just sometimes get wierd results. For
example, I was clicking on the update button and there were 44 users online
then I clicked again about 30 seconds later and 0 users online.....? Just
wondering where this info disappearing?.... Could it be a problem with
duplicate Session IDs? Shouldn't the Session IDs Primary Key be written
with the Following format (Date+SessionID). Just a though, in case a reboot
was needed on the servers and chassis...