Re: The Phone Company
Tue, 10 Mar 1998 17:30:44 -0600

Maybe this isn't the place for horror stories but we once replaced
routers and CSU/DSUs on both ends of a T1 circuit because MaBELL
insisted the line was checking out fine when they ran stress tests and
all their other little tests. Two weeks later after I jumped down
their throat and insisted it was their problem after we had gone to
the expense of replacing our equipment on both ends they found a card
with low voltage at one of the switches the circuit went through.
Depending on what size city you are in you may want to look for an
alternative to MaBELL they are popping up. One came into town here
and is putting in a SONET ring and giving us a substantial discount to
move to their network. Better technology...cheaper prices....better

On Tue, 10 Mar 1998 11:17:08 -0800, Robert H. Clugston wrote:

> You always hear those horror stories about the phone company and think =
>can never happen to you.
> Ever since we have had our PRI lines we have had nothing but trouble.=20

>PacBell has tested the lines over and over and said that they could find=
>problem (besides all of our spares being defective). Yesterday while=20
>walking past the phone poll my boss noticed that our lines had been hit =
>a car or truck. We call the phone company and they said "we could not =
>anything wrong with your PRI". I insisted on them coming out and low &=20
>behold they find a problem.
> It also turns out that this has affected our analog phone lines. And to=
>think, I thought a 38,000kbps connection speed was normal.
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