I don't really know what "authsync with Emerald 2.1" is. But I use the
manual export of the external system menu. The thing is that we have
multiple people adding accounts. And when it comes to adding, the "ADD"
statement is reflected at once in the extends file (without running
External Systems Batch Accounts). Could that be it? Can we disable the
feature of the "ADD" statement being reflected at once? And if possible
how can we do that?
Regards,
Ahmed Ossama.
__________________________________________________________________
InTouch Communications Services Tel: +(20.2)337.6407
3 Musadak Street, Dokki, Fax: +(20.2)337.6480
Cairo 12311, Egypt. Email: aossama@intouch.com
__________________________________________________________________
Dale E. Reed Jr. wrote:
>
> Ahmed Ossama wrote:
> >
> > Dale,
> >
> > When adding new customers, we have several workstations doing this job,
> > a problem arises when the work load is high. And that is when several
> > additions are attempted at the same time, sometimes the "ADD" entry for
> > a user does not appear in the extends file. I think that this is because
> > the file is being opened by several people at the same time (file
> > locking problem). I know that this can be solved by your modifying
> > Emerald to lock the file before editing it. But for now, do you have an
> > immediate solution for this problem?
> >
> > Did anyone out there face the same problem? And how did you solve it?
>
> Are you using authsync with Emerald 2.1, or just the manual export
> of the External system menu? Each person doesn't have to
> do the export. Unless you have a slow network, I wouldn't
> believe the problem is file locking. Emerald doesn't export
> expired/inactive accounts (unless you select export all). Could
> that be the real issue?
>
> --
> Dale E. Reed Jr. (daler@iea-software.com)
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