FW: Customers Behind on Payment

Luc Richard ( lrichard@slcnet.net )
Fri, 9 Jan 1998 10:35:21 -0800

Wow, less customer oriented than the phone company... now THAT's an
accomplishment! ;)

If a customer wants to skip a payment and double-up the next month, then we
don't have a problem with that (except that this is difficult with
Emerald). We don't call a customer a "deadbeat" until he/she has to be
turned over to collections. This is such a small percentage that it is a
non-issue... part of the cost of being a customer focused business.

I'd like to see a change in Emerald in the future... just my vote :)

-----Original Message-----
From: John Lange [SMTP:radadmin@palacenet.net]
Sent: Thursday, January 08, 1998 4:07 PM
To: emerald@emerald.iea.com
Subject: RE: Customers Behind on Payment


We have been doing it for the last year, since first installing Emerald,
and yes we do get some complaints, but you should see the line at the door
when they get cut off. We make it VERY clear on the invoices, that if the
bill is not paid by 12:00 Noon on the 15th the their service will be
discontinued. If you want to, you can extend their date for a few days, to
allow for stragglers.

We are "NOT" the phone company, electric company, or any other company that
carries deadbeats for ever. We provide a service, and expect to get paid
for it.

We are glad that Emerald does this for us. It is one of the few reasons
that we like Emerald. (Sorry again Dale) If we could just get Emerald to
Account for the money better (No not General Ledger) and more ACCURATE
financial reports, We would be satisfied.

JOhn :}

At 02:59 PM 1/8/98 -0800, you wrote:
>Dear John,
> Imagine if the phone company did this to you. You late one month so no
>-----Original Message-----
>From: John Lange [SMTP:radadmin@palacenet.net]
>Sent: Thursday, January 08, 1998 2:47 PM
>To: emerald@emerald.iea.com
>Subject: Re: Customers Behind on Payment
>The thought behind this is that when a customer doesn't pay, they don't
>play. Emerald will cut off access for expired accounts, so untill they
>extended they are not really using the service, so they are not billed
>JOhn :}
>At 02:36 PM 1/8/98 -0800, you wrote:
>>Dear List,
>> What exactly happens when a customer gets behind on a payment? Will the
>customer receive any statement in the month(s) following? Will the charges
>compound? Will the charges show on the next statement (if there is one?)
>> I remember reading a thread that the customer will never receive another
>bill showing that they are late or that they now own twice as much. Are
>there any plans to correct this in a later version?
>> ----------------------------------------------------------
>> Emerald Mailing List listserver@emerald.iea.com
>John C. Lange, Sr. PALACE dot NET, INC.
>microjl@palacenet.net MICRO-TECH Computers, Inc.
>608.742.1601 & 6980 2800 New Pinery Road
>http://www.palacenet.net/ Portage, WI 53901
>Visit our online store @ http://www.microt.com/
>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
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> Emerald Mailing List listserver@emerald.iea.com
>Attachment Converted: "c:\program files\eudora\attach\RE Customers Behind
on Payment"

John C. Lange, Sr. PALACE dot NET, INC.
microjl@palacenet.net MICRO-TECH Computers, Inc.
608.742.1601 & 6980 2800 New Pinery Road
http://www.palacenet.net/ Portage, WI 53901
Visit our online store @ http://www.microt.com/
Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html

--- __o
--- _-\<,_ Fastest Service in Town
--- (_)/ (_)

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