Check three things:
1. Make sure they leave the DOMAIN field blank. Just fill in username
2. They may need to turn off LCP extensions in the the TCP/IP settings
for dial up networking.
3. They may need to turn of compression under the server settings.
-- Dale E. Reed Jr. (email@example.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com