RE: 56K / X2 pricing

Chad Pettyjohn ( itsme@thuntek.net )
Tue, 17 Jun 1997 19:45:50 -0600

I have seen ISPs refer their customer to IRC chat rooms and Windows
newsgroups for assistance via their web site. Not very professional. I am
curious if it has had an impact on their tech support requests. Even 10%
decline in requests is helpful. The way I figure it, the problem will be
around for a long time until the public school system catches up with
technology and starts teaching computer application classes as part of the
core curriculum.

----------
From: Richard Fink
Sent: Monday, June 16, 1997 1:13 PM
To: ntisp@emerald.iea.com
Subject: Re: 56K / X2 pricing

We would like to charge maybe a $10 premium per month... but our
competitors aren't so we're locked.

Another possibility. Why aren't we ALL (has to be ALL) giving 60 days
free support to a new signup and then charging $20 a call for it. We get
people who want endless tech support over the long term,... because they
"clean-up" their hard disk among other reasons.

Tech support is a profit killer in this bus.

Any thoughts out here ?

-Ric

At 09:38 6/16/97 -0400, you wrote:
>I would like to but knowing my competition I doubt if it would be possible
>as they compete solely on price.
>
>We were the last isp in our area to use flat rate pricing but we still
have
>a clause concerning maximum time per month.
>
>Mike Kuzenko
>NetDotCom Internet Services
>330-369-3617
>mikek@netdotcom.com
>
>----------
>From: Jim D. <jimd@eagledesign.com>
>To: 'NTISP List' <NTISP@emerald.iea.com>
>Subject: 56K / X2 pricing
>Date: Monday, June 16, 1997 8:36 AM
>
>Just curious if any ISPs providing (or planning) for 56K flex or X2 modems
>are charging an extra premium for the service. Any feedback on this is
>appreciated.
>
> ----------------------------------------------------------
> NTISP Mailing List listserver@emerald.iea.com
>----------
>
>
> ----------------------------------------------------------
> NTISP Mailing List listserver@emerald.iea.com
>
>

=====================================================================
Richard Fink Tel: 415 381-0215
WorldPassage Fax: 415 381-0822
P.O.Box 2339 rfink@worldpassage.net
Mill Valley, CA 94942 http://www.worldpassage.net
WorldPassage is a Premier Internet Service Provider
owned and operated by RainTree Computer Systems, Inc.

----------------------------------------------------------
NTISP Mailing List listserver@emerald.iea.com

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