> I just have a query and would like some help please!
>
> Our company FlexIT purchased your product Emerald, so any assistance would be
> very much appreciated.
>
> 1) I would like to know how you can tell if a customer has paid their
> invoice or not in the invoice section. If there are field I can view so
> I know if a user has paid or not. I know that you can tell by looking at
> certian fields like expiry date and history where a pyament could be made,
> but I need one lone field which will tell me if a user has paid. Is
> there such a field in emerald.
Hitting the History tab while looking at a service or customer MBR will do
what you want. All incidents and invoices and payments should show up there.
There is a Payments tab but I don't know that it is activated yet.
> If you could answer this, I would very much appreciate it.
>
> Thank you in advance.
>
> Michael Odicho
>
>
> ----------------------------------------------------------------------------
> _-_|\ Michael Odicho phone: +61 2 9709 6822
> / \ Technical Support Engineer fax: +61 2 9709 3622
> \_.-._* Flex Internet Technology e-mail: modicho@flex.com.au
> v 97 Wattle Street modicho@socs.uts.edu.au
> Punchbowl, NSW 2196 mikey@progsoc.uts.edu.au
> AUSTRALIA web: http://www.flex.com.au/~modicho
> http://www.progsoc.uts.edu.au/~mikey
>
>
> LOVE
>
> "It is better to have loved and lost than never to have loved at all"
>
> TIME
>
> "I always knew that I'd look back at the times I cried
> and laugh, but I never knew that I'd look back at the
> times I laughed and cry"
>
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