At 08:06 AM 5/7/97 -0400, you wrote:
>We have experienced this as well. Our solution has been:
>1. Try the Mosiac/Quarterdeck dialler. Usually fixes it.
>2. Tell them to upgrade the computer, we found most of these problems go
>away when the old 486 or 386 motherboard is replaced with a newer model.
>3. Send them to our competition. This computer user will cause more
>problems then the $20.00 per month they are paying. I apply the 80-20 rule
>to this. 80% of your support nightmares are caused by 20 % of the users.
>Let the few really bad go and you will free up a lot of time and resources
>to help deal with the others who are probably willing to use newer
>equipment, adequate ram and fast modems. We no long er will signup anyone
>with unless they have a 486-66mhz or faster with 8 megs of ram or better.
>The computers need to be faster to deal with the software. Old systems just
>can't handle it.
>
>Just my 2 cents from the tech support battlegrounds,
>
>Barry Buchholz
>Mint City Internet
>
>And since I got this email in the RadiusNT list, I did seem to get radius
>running properly. Thanks to all who helped.
>
>
>
>At 03:10 PM 5/6/97 -0500, you wrote:
>>Maybe someone can help me with this one...Users using MS Internet Dialler
>>have a problem of negotiating a protocol using PPP. I have had 2 instances
>>of this out of 212, and I have found it unfixable!
>>The problem seems to be very random per computer. On computers that it
>>happens, they seem to stay like that. From what MS has relayed to me, the
>>
>>
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