"We know we have a serious problem regarding spammers being able to assume
control of our software and use your bandwidth with impunity. We're willing
to fix this, after a few months of research. All it will take is upgrading
your license at a cost of another thousand dollars today, plus $2 a mailbox
in the future...."
Again, that's BULLSHIT, no matter how you try to cover it up with perfume.
You have a severe security problem in post.office 2.0, and I deserve a free
and fast fix to it. Whether I upgrade to 3.0 or not, I am still entitled to
use that 2.0 license, unlimited, and I deserve a fix to such a serious
security flaw. It is your company's unwillingness to even acknowledge this
BASIC TENET of software support that will be your undoing.
At 10:09 PM 3/22/97 -0500, you wrote:
>>I bought an unlimited license. Charge me a reasonable UPGRADE fee, but
>>leave my license alone. Retroactive pricing changes to your existing
>>customer base does nothing but piss off the existing customer base. New
>>buyers know what they're getting, and also have the right to expect that the
>>entire BASIS of the license won't change either.
>
>You're not the first to say this. I appreciate the input...can't say any
>more right now. Please don't consider that an evasion, just that we're
>working on it.