RE: 3.0 is coming

Lee Levitt ( )
Thu, 20 Mar 1997 21:56:52 -0500

I'd like to thank all of you for your responses...I know that pricing
changes affect your business plans as well as ours...we grandfathered our
customers who bought 1.93, as they moved to 2.0 (I think), but we're faced
with heavy development costs and need to move on, as I'm sure you can
understand...we try to price our products fairly, provide good support, and
take feedback from our customers.

We're always evaluating how we sell products...we'd like to continue to
offer blocks of user mailboxes in quantities that make sense for both of
us...need to add 50 users...okay. But it's cheaper for you, and for us, to
add 500 at a time...transaction costs are the same for either quantity, and
you'll need those additional users in 3 months anyway.

Because of the Krazy Market (tm) we're all in, we can't predict what the
competitive landscape will be tomorrow...we *can't* tell you how we'll
price future products cos its too early for anyone to be thinking too hard
about that.

We try to build good products, provide good support, and do what's right.
One or a couple of you suggested that you've had problems with
support...overall our support gets high reviews, but as we all know,
support is a thankless job (Been There, Done That!). It sucks no matter how
well you do it...can't keep *everyone* happy...if we *can* help out we do.
If you don't get a satisfactory response on something, escalate it or
contact me.

I'm on this list cos I want to understand what you all are saying about
your messaging strategy...if I didn't care I'd be taking golf lessons :)

With regard to sendmail and unsupported product...we've chosen to take the
high road on this one...if you want a cheap product (pricewise), it's hard
to beat sendmail. If you want a server that is easy to install, is
reliable, supported, and will be upgraded as standards develop, sendmail
ain't it. I'm not saying that we're the only game in town...just that if
you don't want to spend all your time hacking your mail server, you ought
to buy *somebody's commercial product.

With regard to the Spam filter...I understand the pain you all are feeling.
For fun I run a couple of mailing lists and am pretty active in the
internet community...spam is something we all have to deal with on a daily
basis. I wish I could fix that one Right Now. But we have to fix it so it
stays fixed...and I assure you that our best dev guys are working on it.

Again, I want to thank you all for sharing your thoughts...I joined this
list a week or so ago, and will be around if you want to talk further
either on the list or privately...