refunding payments in Emerald

Josh Hillman ( (no email) )
Mon, 10 Mar 1997 17:22:15 -0500

How does Emerald compensate for refunds? If a user is paid through May 1,
1997 and cancels on April 1, 1997, our accountants would send out a check
to that user for the dollar amount equating 1 month's unused service. How
can this be adjusted in Emerald? If it's not, then Emerald has records for
receiving more money than was actually received in the long-run.
What can I do to make it so the numbers match up?

Also, we had a customer discontinue service one day after I had charged his
credit card for the next month. I voided (or credited) the CC transaction
and voided the invoice that was just paid, but what do I do about the
payment that Emerald shows, that in reality doesn't exist??

Thanks for any insight...

Josh Hillman