You need to make sure that if you're assigning specific information to this
one customer, you have to have all relevant radius information listed there.
It doesn't mix and match what you have there + the radius defaults for that
service type. Specifically, you're probably missing an Idle-Limit (or
Ascend-Idle-Limit) setting, so the NAS is using its default setting instead.
What kind of NAS is it?
Josh
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart