IEA Support: How soon can this issue be resolved?
Rob
On Fri, 18 Feb 2000 19:01:46 -0500
Robert C. Tranter <tranter@crusoe.net> wrote:
>I have found another bug that has apparently been introduced in to
>Emerald with the latest client version 2.5.322. The bug involves the
>process by which Emerald is calculating term discounts.
>
>On the Services tab, the discounted cost per service is calculated by
>the following formula:
> (Service Cost * # of Month in Term) * ( 1.00 - Discount)
> eg ( $25/mo * 12 Months) * .83333 = $250
>This is the way that Emerald has historically calculated discounts
>throughout the system. Unfortunately, that is not the formula that is
>being used when an invoice is generated. The invoice generation process
>uses the following formula.
> (Round(Service Cost * (1.00 - Discount))) * # Months in Term
> eg ( $25/mo * .83333) = 20.83
> 20.83 * 12 = $249.96
>
>This is really an annoyance, since it is only a few cents, but this
>plays havoc with my account and sales department. At the very least,
>use the same formula. The correct implementation is the first since the
>rounding factor is only applied once.
>
>Please let me know how this will be addressed as soon as possible. I
>cannot revert back to the prior release of the client since the database
>has changed and there were more serious bugs in that version.
>
>-----------------------------------------------------------------------------------
>Robert C. Tranter
>Vice President
>Crusoe Communcations, Inc.
>http://www.crusoe.net
>tranter@crusoe.net
>732-728-9800
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