[Emerald] Re: Batch problems

Adam Ryan ( (no email) )
Thu, 7 Sep 2000 12:04:25 -0400

We ran into this problem as well, and contacted IEA technical support where
we were informed this was a bug in emerald 2.5.337 and that a new version
would be put out within a week. In the meantime
we were told to revert to an older build. Once using the older build, there
were no problems with the billing process.

My question to IEA is that if you know of a problem with a build, why not
attempt to contact your customers about it? You have a nice convienient
email list set up that would be very suitable for such a task, and would
have saved my company, and apparently several other people's companies
several hours of work and worries with a simple email informing us of the

Since my company first started using emerald it has improved tenfold and for
the most part I am very happy with the software. This issue was the first
time in over 6 months where I've had any major problems with the software,
but it upsets me to see such a lack of concern for customer service. An
ounce of prevention is worth a pound of cure, as they say.

Adam Ryan / SpyralNet
adam@spyral.net / 914-348-7676

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