My question to IEA is that if you know of a problem with a build, why not
attempt to contact your customers about it? You have a nice convienient
email list set up that would be very suitable for such a task, and would
have saved my company, and apparently several other people's companies
several hours of work and worries with a simple email informing us of the
problem.
Since my company first started using emerald it has improved tenfold and for
the most part I am very happy with the software. This issue was the first
time in over 6 months where I've had any major problems with the software,
but it upsets me to see such a lack of concern for customer service. An
ounce of prevention is worth a pound of cure, as they say.
Adam Ryan / SpyralNet
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adam@spyral.net / 914-348-7676
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