I agree with you, that's broken that we don't just publish the script
mentioned in the instructions. However, there's no magic in that script.
The instructions do give enough information if you have some basic knowledge
in-house, but I agree that we should just post the sample script as well.
I'm asking around to find out where that comes from, as I don't actually
work in Support or the Post.Office area.
It is certainly not a question of making money - I think the point is that
if we give free support to everyone we'll be swamped, and that's not fair to
the folks that *do* put up the money for support. But posting the script
doesn't cost anything (the problem comes when people can't get it to
work...).
-- PW
-----Original Message-----
From: Richard Fink <rfink@worldpassage.net>
>Paul,
>
>What gives here ? We're a small ISP that paid that Extra Amount back when,
for the "next upgrade" that never came. I went to your web site and found
the writer at the bottom of this message is absolutely correct. Is this a
convincing issue to stay with Post Office, or is this THE convincing issue
to look elsewhere, NOW.
>
>Please, don't become an abetting arm of the virus writer by holding your
customer base hostage for payment. Become part of the solution by easily
and freely rendering the virus writer USELESS, and gain stature among your
much heralded 102,000,000 mailbox users of your product.
>
>Your company's reaction here to make money at a time of odds is abhorrent
at best, unethical at worst.
>
>-Richard Fink
>Worldpassage.net
>
>
> >Software.com has posted on their website that they have a script to
delete
> >any messages that contain the "ILOVEYOU" virus.. However they require
that
> >you have a service contract with them to aquire this script..
> >
> >I personally think they should have provided that to ANYONE that owns
> >Post.Office.. even the Anti-virus software companies posted a removal
> >program or instructions for ANYONE to download and use.
> >I have asked them to provide it to those that do not have contracts.
> >
> > R.F.
>
>
>
>=====================================================================
> Richard Fink Tel: 415 381-0215
> WorldPassage Fax: 415 381-0822
> P.O.Box 2339 rfink@worldpassage.net
> Mill Valley, CA 94942 http://www.worldpassage.net
> WorldPassage is a communications service and Internet Service
> Provider owned and operated by RainTree Computer Systems, Inc.
>
>
>For more information about this list (including removal) go to:
>http://www.iea-software.com/support/maillists/liststart
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