> -----Original Message-----
> From: Dale E. Reed Jr. [mailto:daler@iea-software.com]
> Sent: Monday, February 07, 2000 3:25 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] URGENT: Billing Oddities
>
>
> wilson@dagupan.com wrote:
> >
> > These are the steps I took:
> >
> > 1. login several times using a test account user1
> > 2. in the emerald/accounts/user1 window, when I update the
> time on, I can
> > see the system correctly logs the calls.
> >
> > 3. I go to the emerald admin window, database maintenance,
> and run the
> > updtcall.sql. It says that there are "no calls to update"
> >
> > 4. i then go back to the emerald window and select
> /batch/invoice (auto is
> > selected) and click on 'summary'. At this point, i get the
> message, "no
> > consolidation needed".
> >
> > 5. i then click on 'create' in the batch/invoice window,
> and it responds
> > with "no invoice to process".
> >
> > in all cases, i am logged in as SA which is the highest
> level of security i
> > can get.
> > the test user (user1) is charged on a plan based on usage.
> No use, no pay.
> > In this case, the user has used the system, but is not
> being charged for it.
> > Where am i going wrong here??
>
> Because Emerald can't bill for usage until the user's cycle is
> complete. Ie,
> if their BilledThru date is 2/10/00, then Emerald can't bill the
> 1/10/00-2/10/00 cycle until after 2/10/00.
>
> --
>
> Dale E. Reed Jr. Emerald and RadiusNT
> __________________________________________
> IEA Software, Inc. www.iea-software.com
>
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