RE: [RadiusNT] Quiet days ?

Graeme Slogrove ( )
Wed, 15 Mar 2000 16:09:37 +0200

Well, after waiting one (1) week for a reply from IEA through their support
channels, I have no joy.

The issue reported is reproducible, and is causing the application to crash.
This affects however many people around the world, and two weeks after
buying their product I would expect at least a response saying "Yes, we're
working on it"

Yes, I have sent support a message.


---Graeme Slogrove, BSc (Eng) Elec (Wits)Director, Systems Development & Value Added ServicesNetActive InternetTel: 011-719-0333    Fax: 011-719-0444Support: 011-719-0300

-----Original Message-----From: Malcolm Joosse []Sent: 10 March 2000 05:01To: radiusnt@iea-software.comSubject: RE: [RadiusNT] Quiet days ?

I would not agree with you.I found the NTMail list was the same with tech issues as this list, but theywould ignore any problems untill it became a screeming match. I also foundtheir tech support guys rude.I got rid of NTMail and am now very happy with VOPMail and their supportlist.The major source of income for a software developer is its maintanencecontracts. The problem with IT specific software is that us IT companieslike to charge it to our customers, but not pay it for the software we need.The tech support you get from this list is ment to be from other users andnot IEA, it is just nice to have Dale and others helping out. If peoplecontinue to whinge about the time taken to get an answer they should pay forsupport or wait.I have had no issues with the support from this list, but when I was settingup Emerald I could not get it working. A quick call, charge on the creditcard and all was fixed in a day.....the result....I paid for what I got.My $0.02c worthMalcolm

-----Original Message-----From:[]On Behalf Of HermanverschootenSent: Thursday, March 09, 2000 11:12 PMTo: ''Subject: RE: [RadiusNT] Quiet days ?

Dale,I believe the strategy for IEA should be the same as eg Gordano (makers ofNTMail). They monitor their user supported list, and if they see somethingthey open an OR (observation report) with their support-staff, this is notquite the same as an incident, but in the long run everyone benefits.


-----Original Message-----From:[]On Behalf Of Dale E. Reed Jr.Sent: woensdag 8 maart 2000 21:31To: radiusnt@iea-software.comSubject: RE: [RadiusNT] Quiet days ?

> Wondering if anyone from IEA is here to discuss the @ error I> wrote about a> few days ago :)

Remeber, this is a user supported list. Have you opened anincident with support on this?


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