I had posted this message on the list before but I still don't =
understand this. Any help is appreciated.
Initially, before we started using Emerald we used to have a pre-paid =
service whereby the customers accounts expired either on the 15th of the =
month or the 30th of the month. But, now that we have this software we =
want all accounts to expire on the 1st of the month. So, I am charging =
customers whose accounts are expiring on the 15th a flat rate for 15 =
days to bring the account to expire on the first of the month. In order =
to do so, I have to go to "new adjustment" and then select custom and =
create. Now, the invoice has been created and for some reason I need to =
void that invoice (I do say yes to "unapply all charges"). So, I do =
that. But, now the adjustment appears in the next invoice and I don't =
want that to happen.
Is there a solution?
Ms. Dixita Shah
Internet Sales Executive
Computer and Telecoms Systems (T) Ltd
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