We also put in a detailed incident, and when the
customer calls for support we explain it to them.
So in our case a form letter wont work because we
turn them off right now. Of course we reserve that right in our AUP and
terms and conditions.
----- Original Message -----
From: "PowerNet" <psc5@powersupply.net>
To: <emerald@iea-software.com>
Sent: Wednesday, February 02, 2000 9:38 AM
Subject: [Emerald] IP ABUSE
Recently we had a complaint from a user on another system email us with
date, time and IP address of a user on our system trying to hack their
machine.
I have the means of tracking the user on our end.
My questions are;
Does anyone have a form letter that they send to the user regarding this
type of abuse?
Would you be willing to share it?
Thanks,
John
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