RE: [Emerald] URGENT: Billing Oddities

wilson@dagupan.com
Fri, 21 Jan 2000 18:07:26 +0800

again, thanks Mr Reed, i did try to run the consolidate feature, but it came
back with the message that no items needed consolidation. When you say, run
manually, which specific sql script should i use?? i dont seem to have come
across documentation about each of the various sql files.

> -----Original Message-----
> From: Dale E. Reed Jr. [mailto:daler@iea-software.com]
> Sent: Friday, January 21, 2000 3:01 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] URGENT: Billing Oddities
>
>
> wilson@dagupan.com wrote:
> >
> > As an added note the billing oddities thread. Can anyone
> help me out here?
> >
> > We tried testing the primary and overtime feature for
> billing. We selected
> > both options and put in the rates corresponding to the
> charges we want. This
> > account does not have a monthly charge. The test account is
> billed only for
> > the time it uses.
> >
> > in our example:
> >
> > Name:Promo
> > standard time :0 over interval 3600
> > standard interval:3600 over charge 40
> > standard charge: 40
> >
> > Primary
> >
> > start 8:00 regular charge 80
> > stop 16:00 over charge 80
> >
> > The problem here is that on the next billing statement, the
> account is
> > charged 0.00!
> > the account is on a balance forward , monthly billing method.
>
> Did you run a consolidation/pre-charge before doing the billing?
> If you didn't, no usage charges were calculates. You might need
> to do a manual calls update in the admin before the consolidation
> will work as well.
>
>
> --
>
> Dale E. Reed Jr. Emerald and RadiusNT
> __________________________________________
> IEA Software, Inc. www.iea-software.com
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