We're using 2.5.278 for batch out and 2.5.294 for everything else. We
haven't downloaded anything since so I'm sure there are no 2.5.3xx clients.
> Does the customer have an expire date, or is the expire date blank?
> I'll try to reproduce this and see what I can come up with.
I'm not sure if this actually duplicates the problem (which happens when
creating invoices before batch-out) but I can cause the problem on demand by
selecting "Invoice Next term" on an account. The first invoice created is
$14.95, select "Invoice Next Term" and a second invoice for $29.90 is
created.
> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com]On Behalf Of Dale E. Reed Jr.
> Sent: Friday, December 31, 1999 12:54 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] Emerald v2.5.322
>
>
> Bernard Andrys wrote:
> >
> > > Is the customer configured for Balance forward or renewal?
> > All accounts are configured for 'renewal'.
> >
> > > Credit Cards should be on Renewal, to prevent this. Why
> > > didn't the first one go through?
> >
> > The first invoice wasn't paid because the customer's credit card had
> > insufficient funds. A temp extend was given and the account
> went into the
> > next month. So when batching out, another invoice was created. But it
> > created a new invoice for $29.90 instead of $14.95. (Without voiding the
> > $14.95 invoice from the previous month.) So the end result is
> two invoices
> > for $29.90 and $14.95.
>
> This doesn't make since to me, unless you were using 2.5.316 to do
> this. All other versions would NOT have moved the expire date
> up, therfore, the customer would NOT have been billed the second
> time around until the first one was paid, ie: the expiration date
> would have been moved up to bill the next time around.
>
> Does the customer have an expire date, or is the expire date blank?
> I'll try to reproduce this and see what I can come up with.
>
>
> --
>
> Dale E. Reed Jr. Emerald and RadiusNT
> __________________________________________
> IEA Software, Inc. www.iea-software.com
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